1159 | Solution Engineer

Intetics Inc., a global technology company providing custom software application development, distributed professional teams, software product quality assessment, and "all-things-digital" solutions, is seeking a highly skilled and experienced Solution Engineer to join our dynamic team on a full-time basis.You will serve as the technical bridge between the customers and the product. In this role, you'll be responsible for ensuring customer success through expert technical guidance, seamless onboarding, and ongoing support. You'll work closely with customers to understand their needs, configure solutions that meet their goals, and help them maximize value from the platform.Requirements3+ years of experience in a customer-facing technical role (Solutions Engineering, Technical Account Management, Implementation, or similar)Strong technical aptitude with ability to quickly learn new technologies and systemsExcellent communication skills — able to explain complex technical concepts to both technical and non-technical audiencesExperience with data integration, APIs, and database conceptsProven track record of managing multiple customer projects simultaneouslyStrong problem-solving skills and attention to detailCustomer-first mindset with a passion for helping others succeedWould be a plus:Experience with SQL and data analysisFamiliarity with cloud platforms (AWS, Azure, GCP)Background in software development or engineeringExperience in a SaaS or B2B technology companyUnderstanding of enterprise software implementation methodologiesResponsibilities: Customer CommunicationServe as a primary point of contact for customer questions — understanding what the customer actually needs and explaining the answer clearlyKnow when and how to escalate an issue, and keep the customer informedTranslate customer-reported issues into clear, reproducible write-ups for software engineers to investigate and fixBuild strong relationships with technical and business stakeholders at customer organizationsProactively identify opportunities to improve customer experience and product adoption Customer Setup & ExpansionHelp with new customer onboarding: Configure accounts, setup data, validate data connections, and confirm setup meets the customer's goalsExpand and reconfigure existing customer setups as their needs grow — new data, new use cases, additional users, or additional capabilitiesPartner with Sales to translate customer requirements into technical configurationConduct technical discovery sessions to understand customer workflows and requirementsCreate and maintain technical documentation for customer implementations Technical Expertise & Problem SolvingTroubleshoot technical issues and work with engineering teams to resolve complex problemsStay current on product features, capabilities, and best practicesDevelop deep understanding of customer use cases and industry-specific requirementsContribute to internal knowledge base and customer-facing documentation