Office Adjuster - Medical Claims

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. As a dedicated Injury Adjuster- FPI , you will be responsible to adjust non-attorney involved soft tissue bodily injury or auto PIP/MP medical claims to include confirming coverage, determining liability, investigating, evaluating, negotiating, and adjudicating claims in compliance with state laws and regulations. This hybrid role requires an individual to be in the office 3 days per week . Relocation assistance is not available for this position.Training Schedule: Hiring for May and June start dates. Must be available to attend mandatory training for 7 weeks. Work Schedule: Must be open and available to work any schedule assigned between Monday - Friday 7:00a.m - 7:30 p.m.Adjusts soft tissue, moderately complex and complex 1st party PIP/MP medical claims.Identifies, confirms, and makes coverage decisions on soft tissue claims.Investigates loss details, determines legal liability, evaluates, negotiates, and adjudicates claims appropriately and timely; Partners with and/or directs vendors and internal business partners to facilitate timely claims resolution.Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.May be assigned CAT deployment travel with minimal notice during designated CATs.Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.High School Diploma or General Equivalency Diploma.~1 year of injury adjusting or auto liability adjusting experience to include highly complex vehicle physical damage, such as multi-vehicle, non-owned vehicles, or total loss claims.~ Working knowledge and understanding of the auto claims contract, investigation, evaluation, negotiation, and accurate adjudication of claims as well as application of case law and state laws and regulations.~ Exercise sound financial judgment and discretion in handling insurance claims.~ Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.2+ years Auto Liability/Casualty adjusting experience to include complex/multi vehicle liability.~Ongoing Professional Development with a focus on Insurance.~ Bachelors Degree or higher.Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.