Customer Care Manager

A company is looking for a Customer Care Manager to lead the end-to-end consumer experience across the eCommerce lifecycle. Key Responsibilities Lead, coach, and develop Customer Care Supervisors and frontline teams to ensure high-quality service delivery Own the end-to-end eCommerce consumer experience, ensuring seamless order and return processes across all systems Proactively identify and drive experience improvement initiatives while collaborating with cross-functional teams Required Qualifications 8+ years of experience in customer service, eCommerce operations, or consumer experience management People leadership experience with direct responsibility for hiring, coaching, and performance management Strong track record of identifying consumer experience gaps and developing business cases Analytical and technical aptitude to assess complex issues and implement solutions Must reside in Wisconsin for this fully remote position