Manager, Technology Operations & Service Delivery

Job Title: Manager, Technologies Operations & Services DeliveryReports To: The Manager, Technologies Operations & Services Delivery will report to the Client Manager, Client Director, Managing Vice President, or equivalent leadership.Position OverviewSPS Global is seeking a hands-on, execution-driven Manager to support technology-enabled operations across multiple sites. This leader will ensure day-to-day service delivery is stable, consistent, and aligned with client expectations. The environment, workflows, and governance models are already established success in this role requires disciplined follow-through, operational rigor, and continuous improvement of existing processes.The ideal candidate understands how technology underpins production workflows particularly in document and image processing and can effectively coordinate across operations, IT, vendors, and technical support teams to drive predictable, high-quality outcomes.Key ResponsibilitiesTechnology Operations & Service DeliveryOversee daily technology support for document image processing operationsEnsure systems, workflows, and data flows fully support production requirementsPartner with IT and technical teams to maintain system stability and resolve issuesDrive operational consistency and adherence to established processes across all sitesClient Onboarding & ImplementationsSupport and manage structured client onboarding and implementation activitiesCoordinate across operations, IT, and client teams to meet timelines and deliverablesEnsure testing, validation, and production transition steps are completed accuratelyReinforce onboarding standards and process discipline across locationsGovernance & ReportingSupport and uphold the established IT governance modelEnsure governance processes (SLA adherence, incident tracking, escalation protocols) are consistently followedMaintain and enhance reporting on SLAs, service performance, incidents, and operational metricsProvide leadership updates and reinforce a culture of accountability and transparencyTeam Coordination (Technical Support Leads)Work closely with Technical Support Leads across all sites to ensure alignmentReinforce priorities, milestones, and expectationsSupport escalations and issue resolution to maintain service stabilityIntroduce and train teams on new technologies, tools, and operational changesEnsure technical leads understand operational impact and maintain production readinessVendor CoordinationSupport management of technology and operational service vendorsTrack vendor performance against SLAs and escalate gaps appropriatelyEnsure vendors deliver consistent responsiveness and high-quality supportContinuous ImprovementIdentify and drive improvements that enhance consistency, efficiency, and qualitySupport refinement of workflows, onboarding processes, and reporting mechanismsImplement practical, sustainable improvements without unnecessary complexityQualifications & ExperienceExperience in document/image processing or transaction-based operations requiredExperience supporting client onboarding, implementations, or workflow-heavy environmentsStrong understanding of system-to-operation data flowsExperience coordinating across IT teams and external vendorsFamiliarity with Opex and CertainScan is a strong plusProven ability to manage multiple priorities and maintain organizational disciplineStrong communication skills for internal and client-facing interactionsAbility to follow project plans, task assignments, and timelines with precisionExperience with Windows 10/11, file shares, printer mapping, and printer troubleshootingFamiliarity with IDF rooms, patch panels/cables a plusExperience with wired/wireless/mobile scanners preferredAbility to create testing and validation plans and track complex issues through resolutionProfile We’re Looking ForStrong executor with consistent follow-throughHighly organized, detail-oriented, and operationally disciplinedTeam-oriented, able to influence and hold others accountablePractical problem solver focused on outcomes over complexityAble to adapt quickly in an already-established environmentCalm, steady, and reliable in a fast-paced and deadline-driven settingWhy SPS GlobalSPS Global partners with clients to deliver scalable, high-performance operations through disciplined execution and continuous improvement. This role ensures our technology ecosystem works seamlessly with daily operations—driving stability, consistency, and client success.What We Offer Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!We Recognize Talent: We offer a variety of recognition programs for all levels of employees!Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.About SPSSPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.To view our privacy policy, click on the link below: Data Privacy StatementAcknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.