Senior Engineer, DevOps/Platform Reliability

About PayCargoMillions of shipments with goods and materials move around the world daily, by land, sea, or air. PayCargo is the world's leading online payment solution that is revolutionizing the shipping and cargo world. With a fast and efficient way to reduce costs associated with payment processing, we help improve the speed and profitability of our customers' businesses.PayCargo's platform connects payers and vendors across the cargo and logistics ecosystem, supporting payments, remittance data, integrations, vendor release workflows, and customer-facing digital experiences.About The RoleThe Senior Engineer, DevOps/Platform Reliability is responsible for building and operating the infrastructure, pipelines, and platform standards that keep PayCargo's global payments platform reliable, observable, and supportable. The role spans the full platform — EC2-based services, scheduled jobs, and file processing alongside containerized (ECS/Fargate) and serverless (Lambda) workloads — across a multi-account AWS environment, Terraform, and a GitHub and ZenHub workflow that ships through GitHub Actions and GitHub OIDC, with a focus on modernizing how PayCargo builds, deploys, and runs software. As one example, PayCargo's SFTP runs on AWS Transfer Family with a Lambda identity provider.This is a hands-on individual contributor role. The Senior Engineer, DevOps/Platform Reliability modernizes legacy scheduled jobs and file processes into containerized, observable services, codifies infrastructure as repeatable Terraform patterns, and creates standards that other developers can follow without depending on a single person for every implementation. The role requires strong judgment, strong follow-through, and a focus on reducing reactive fire drills and single points of failure.Working within PayCargo's DevSecOps model, the Senior Engineer, DevOps/Platform Reliability partners closely with Security, Engineering, Architecture, Product, Support, and executive stakeholders to deliver scalable, secure, and repeatable platform execution.This position has no direct reports. The role leads indirectly by defining infrastructure and deployment standards, guiding engineers toward repeatable patterns, and reducing single points of failure across the platform.As The Senior Engineer, DevOps/Platform Reliability, You WillInfrastructure & Platform ModernizationModernize legacy scheduled jobs, cron scripts, and file processes into containerized (ECS/Fargate), observable, supportable servicesBuild and maintain infrastructure patterns in Terraform, with reusable modules, remote state, and plan/apply through CIStandardize environment configuration, secrets management (Secrets Manager and SSM Parameter Store), and repeatable deployment paths across environments and accountsCreate platform standards that other developers can follow without depending on DevOps for every implementationCI/CD & Release EngineeringBuild, maintain, and harden CI/CD pipelines integrated with GitHub and ZenHub, with deployments authenticated through GitHub OIDC to eliminate static cloud credentialsImprove build, test, and deployment automation to make releases faster, safer, and more repeatableEstablish rollback, promotion, and environment-promotion practices that reduce release riskEmbed security and quality gates into pipelines in partnership with Security and EngineeringObservability & ReliabilityImplement and maintain monitoring, logging, and alerting using CloudWatch, SNS, and Sentry, with log analytics through Athena and GlueImprove telemetry, dashboards, and on-call workflows (PagerDuty) so issues are detected and resolved quicklySupport disaster recovery, backup, and failover patterns across regions and accountsLead incident response and root cause analysis with clear, durable follow-upSecure AI Platform SupportSupport the infrastructure for a contained AI platform, including whitelisted egress and approved deployment pathsHelp operationalize controls such as stateless model access and bounded environments in partnership with Security and ArchitectureBuild deployment and monitoring patterns for AI-assisted applications so they are observable and supportableCross-Functional PartnershipPartner with Security to embed controls into pipelines, environments, and infrastructure-as-code, including OIDC roles, least privilege, mTLS, and Tailscale-based accessWork with Engineering and Architecture to translate designs into runnable, supportable infrastructureAdvise Product and Support on operational realities, trade-offs, and delivery riskImplement and operate the infrastructure, pipelines, and environments according to the standards and architecture owned by the VP, Infrastructure & SecurityProvide clear status, escalate risks early, and document infrastructure, pipelines, and runbooksRequired Qualifications5+ years of hands-on DevOps, platform, or infrastructure engineering experience preferredStrong experience with AWS (ECS/Fargate, Lambda, VPC, IAM), and working knowledge of Azure or Entra IDHands-on experience with infrastructure-as-code using Terraform, including reusable modules, remote state, and plan/apply in CIStrong experience with Docker and container orchestration such as ECS/Fargate and ECRExperience building and maintaining CI/CD pipelines, preferably with GitHub Actions, including OIDC-based cloud authenticationExperience with monitoring and observability tooling such as CloudWatch, SNS, Sentry, and Athena/GlueStrong understanding of secrets management (Secrets Manager, SSM Parameter Store), environment configuration, and secure deploymentStrong troubleshooting, incident response, and root cause analysis skillsAbility to create repeatable standards and documentation that reduce single points of failureExperience And EducationBachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience5+ years of hands-on DevOps, platform, or infrastructure engineering experience preferredDemonstrated experience operating production infrastructure and CI/CD in cloud environmentsExperience with containerization, infrastructure-as-code, and observability toolingPayments, fintech, SaaS, or logistics experience is a plusPreferred QualificationsExperience modernizing legacy scheduled jobs and file-processing workloads into containerized servicesExperience operating both EC2-based services and containerized or serverless workloadsExperience with disaster recovery, multi-region (us-east-1 / ap-east-1) redundancy, and failover designFamiliarity with secure AI/LLM platform patterns, whitelisted egress, and bounded environmentsExperience with on-call workflows and tooling such as PagerDutyFamiliarity with zero-trust network access (Tailscale) and SSM Session Manager in place of bastion hostsExperience in payments, fintech, SaaS, or other high-volume transactional environmentsFamiliarity with SOC and PCI control requirements as they relate to infrastructureYou Will Likely Succeed IfHave a winning attitudeAre naturally curious with an always-learning mentalityLove to automate, standardize, and remove toilLove to solve difficult problemsAre assertive, confident, but also humbleSpeak with clarity and listen with intentionAre disciplined with your processes, documentation, and follow-upCan own a problem end to end without constant directionTake ownership of both the technical outcome and the business resultWhat Success Looks LikeLegacy jobs and file processes are modernized into containerized, observable, supportable servicesInfrastructure is codified, repeatable, and consistent across environmentsCI/CD pipelines make releases faster, safer, and lower-riskMonitoring, alerting, and disaster recovery reduce reactive fire drillsOther developers can follow platform standards without depending on a single personThe Senior Engineer - DevOps / Platform Reliability becomes a trusted owner of one or more critical platform domains within 90 to 180 daysWhat We OfferOur compensation package includes a competitive salary and bonus plan.We care about your wellbeing and personal life. We offer vacation, sick, personal time off policies, a generous 401K match, and strong healthcare benefits.Your success at PayCargo is determined by the impact that you are making, and how well you collaborate with the various teams that you interact with. Everyone at PayCargo is empowered to take ownership to learn, self-improve, and master their skills in an environment focused on efficiency, collaboration, and purpose.We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity employer.