Team Lead, Inflight Performance

IntroAre you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!Why you'll love this jobThis job is a member of the Inflight Performance team within the Customer Experience-Flight (NFLT) group. The Team Lead supervises Crew Managers, coordinates in-base activities, ensures consistency in policy interpretation, and collaborates with CPMs, base leadership, and local APFA to resolve escalated events.What You'll DoAs noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.Manage the day-to-day work of Crew Managers, Inflight Performance at assigned bases Ensures thorough understanding and compliance with Inflight policies, procedures, and regulations Provides leadership development of Crew Managers, Inflight Performance for greater responsibility and promotion opportunitiesCollaborates with Labor, Legal & Team Member Relations to address flight attendant performance issuesRegularly meets with Regional Directors and local base leadership to understand performance trends at and provide guidance interpreting the performance policyWorks with the Inflight Reporting & Analytics team for data reporting and analysis and coordinates with senior leadership on performance strategiesDevelops and manages special projects driving them to completionParticipates in task forces, problem solve and plans the future direction of the Performance teamPerforms other projects as assignedAll you'll need for successMinimum Qualifications- Education & Prior Job ExperienceBachelor’s Degree or equivalent experience4+ years related experience in the customer service industryAbility to work shift work, including weekends and holidays Must be able to work on-site at assigned base/location Preferred Qualifications- Education & Prior Job ExperienceLeadership management experienceCurrent or Previous Inflight Crew ManagerFlight Attendant experienceKnowledge and experience with American-specific systems including SABRE/DECS-FOS, Absence Tracker, Attendance & Performance/Flight Caps, TableauExperience working with represented labor groupSkills, Licenses & CertificationsKnowledge of Microsoft Office suite (Word, Excel, PowerPoint, Outlook)Excellent interpersonal, planning, and organizational skillsAbility to work and make decisions independentlyExcellent presentation skillsKnowledge of JCBAWhat You'll GetFeel free to take advantage of all that American Airlines has to offer:Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and moreFeel free to be yourself at AmericanFrom the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.