Customer Care Manager - State Farm Agent Team Member

Customer Care Manager - State Farm Agent Team Member Full-TimeThis is a full-time career opportunity with Pam Brown State Farm , designed for someone who wants to build a long-term career in the insurance industry. You will receive structured training, hands-on coaching, and a clear path to grow professionally in a team-focused environment.Benefits Performance-based commission structure401(k) retirement plan with employer matchMedical insurancePaid Time Off (vacation, sick, and personal days)Paid company holidaysClear career advancement paths to support long-term growthPosition Overview The Customer Care Manager plays an important role in supporting the daily operations of the agency by helping ensure customers receive prompt, professional, and accurate service. This position is ideal for someone who is customer-focused, organized, and able to support both customer needs and team workflows in a fast-paced insurance office.Responsibilities Answer incoming calls and greet walk-in customers in a professional and friendly mannerAssist customers with policy questions, billing inquiries, and coverage changesProcess policy endorsements, payments, and other administrative tasksFollow up on customer requests and ensure timely resolution of issuesGenerate referrals and support the sales team with leadsMaintain accurate customer records in the agency management systemParticipate in community events and agency marketing initiativesQualifications Previous customer service experience required; insurance industry experience preferredStrong verbal and written communication skillsAbility to multitask in a fast-paced environmentDetail-oriented with strong organizational skillsProficient with computers and willing to learn new softwareProperty & Casualty license required or willingness to obtainCompensation $45,000 - $65,000 Compensation includes a performance-based commission structure. Additional compensation details can be discussed during the interview process.State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.