Customer Onboarding Specialist

We are seeking an accomplished and dynamic Customer Onboarding Specialist - DRS to join our team. In this role, you will play a critical part in planning, scheduling, coordinating, organizing and leading all aspects of medium to large sized projects as they pertain to new business implementations, existing customer conversions, and other strategic digital retail solutions (DRS) initiatives, contributing to our ongoing success and strategic goals. As part of the DRS Product Team, you will provide support and coordination of DRS activities and assist in implementing strategies and tactics focused on product line growth and profitability.Key Responsibilities:Direct interaction and effective coordination with external customers, sales, operations and functional groupsProject Lifecycle Management – Initiation, Planning, Implementing, Controlling & ClosingCost & savings trackingDeveloping, interpreting and defining project requirements – Statement of Work deliverablesEffective task assignment and project organizationDeveloping and managing a project timelineDetermining project risk exposure and developing remediation & migration plansDetermining project performance (KPI) status – cost & scheduleEffective problem resolution – root cause corrective actionProcess and work standardizationManaging concurrent competing project demandsPerform other duties as assigned or necessaryMiniumum Qualifications:Bachelor’s degree in Industrial Engineering, Operations, or Business ManagementMinimum of 3-5 years of experience for new business implementationsMinimum of 2 years of experience working directly with customersMinimum of 2 years of experience with all Microsoft Office applications (specifically MS Outlook, MS Project, & MS Excel)Preferred Qualifications:CaPM or PMP certificationComplex project managementTransportation or routing experienceFinancial or banking industry experienceLean practice – Kaizen, Process Definition, A3, PPAP, TPS, CPIProject Management software experienceInteraction with Executive Staff – Internal and ExternalCost and benefit analysis developmentBased in CanadaAdditional Requirements:Strong consultative, analytical, and problem-solving skillsExcellent interpersonal/communication and presentation skillsDetail oriented with strong organizational, planning, and time management skillsSolutions oriented