Credit Clerk

Position SummaryThe Credit Clerk provides administrative and clerical support to the Credit Department by assisting with credit processing, customer communication, and accurate maintenance of credit records. This role supports the credit evaluation process, ensures timely handling of credit releases and payments, and serves as a point of contact for sales, drivers, and customers to help maintain smooth order flow and customer service.Essential Duties/ResponsibilitiesThe following duties are typical of those performed by employees in this job title; however, employees may perform other related duties, and not all duties listed are necessarily performed by each employee in the job title: Review completed credit applications to ensure accuracy in Accuterm and proofread credit-related correspondence prior to submission to the Credit ManagerAssist Credit Representatives with clerical tasks including scanning, faxing, filing, research, and documentation managementParticipate in special departmental projects as assignedRespond promptly to requests for credit information for current or past EMS accountsAnswer designated phone lines for Driver, Sales, and Customers regarding account status, payments, delivery information, and checksEnsure EMS drivers are able to process deliveries efficiently by resolving credit or payment-related issues in a time mannerProvide backup support to Credit Representatives in preparing monthly spreadsheets identifying accounts where credit was granted, declined, increased, or decreased across FL, NC, TX, and MOAssist in organizing, tracking, and reporting credit activity to the Credit ManagerProcess credit card payments through the Credit Release screenRelease orders promptly once payment or credit approval requirements are metRequest, collect, input, and maintain tax-exempt documentation from customers to ensure correct billing and regulatory complianceParticipate in all special departmental projects on an as-needed basisQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education High School diploma or equivalentExperience/Skills/Abilities Required Strong written and verbal communication skillsProficiency in Microsoft OfficeExcellent organizational and prioritization skills with strong attention to detail and accuracyAbility to conduct internet and system-based researchHigh level of professionalism, reliability, adaptability, and discretion when handling sensitive account informationAbility to work independently while collaborating effectively with Credit, Sales, Transportation, and Accounting teamsAbility to exercise sound judgement and adapt to changing prioritiesWork Environment/Physical DemandsTypical office environment – moderate noise level. This position regularly requires standing; walking; sitting; use hands; reaching with hands and arms; and talking and/or hearing. Occasional lifting and/or moving up to 25 pounds.We are an equal opportunity employer, dedicated to fostering a diverse and inclusive workplace where everyone is valued and has equal access to opportunities.WE ARE A DRUGFREE WORKPLACEWe are an equal opportunity employer, dedicated to fostering a diverse and inclusive workplace where everyone is valued and has equal access to opportunities.WE ARE A DRUGFREE WORKPLACEPowered by JazzHR