Community relations Manager

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.Title: Community Relationship AnalystCompany: Oak Street Health Role Description:Community Relationship Analysts (CRAs) are an integral part of our broader Outreach team, which is responsible for engaging adults on Medicare in the community to help drive new patient growth. Building relationships with community leaders to create opportunities for the Outreach team to engage adults on Medicare is a critical responsibility of the CRA. High levels of flexibility, creativity, the ability to work well with a team, and problem-solving are required to be successful.The CRA is also responsible for establishing and maintaining relationships with local community leaders by engaging in collaborative activities to mutually benefit the community and OSH.Additionally, the CRA is responsible for marketing Oak Street Health to eligible adults by creating relationships with people important to our Medicare population.Core Responsibilities:Community Outreach/EngagementResearching and understanding the landscape of influencers and community partners in your respective market.Prospecting and cold calling to local businesses in your assigned territory, such as Senior Buildings, Libraries, Churches, Senior Groups, etc.Impacting patient acquisition and lead generation targets for each center in your assigned territory by leveraging community relationships to engage Medicare eligible adultsWorking with local leaders in the community to identify opportunities to further expand & develop new channels of patient growthCollaborating Regional Partnership Manager (RPM) to build & maintain relationships with Insurance Agents (IAs)Account ManagementBuilding and nurturing relationships with local leaders (field account managers) to create long-term alliances with mutually beneficial outcomes that positively impact the communities we serve.Acting as the point of contact for both the Outreach Team & community partners that want to engage in cross-functional initiativesMaintaining regular touchpoints and contact with key stakeholders. Examples of items to discuss in these conversations includeReviewing weekly KPIs (new leads generated or new patients added)Updates on current status of initiativesDiscuss new updates in the center (Medicare 101 Events, New Provider joining, etc.)Overseeing cross-collaboration initiatives with key stakeholders and reviewing success of initiatives by reviewing lead generation & new patient growthEvent PlanningDeveloping and managing a 6+ week forward-looking calendar of events across assigned territory with local leaders in the communityCoordinating all details of the events both internally and externally to ensure that events are engaging, well attended and drive lead generation.Clearly communicate objectives, strategy and expectations for each event with Regional Director of Growth, Outreach Managers and Outreach ExecutivesSalesGenerating field account engagement by proactively working with local leaders on community outreach opportunitiesMaintaining internal sales system knowledge and marketing programs by attending scheduled meetings to learn about new updates on services, workstreams, and initiativesPlanning lead generation and community engagement at least 2 weeks in advance to strategically develop & maintain lead pipelineOther duties as assignedWhat are we looking for?We're looking for motivated people with:Previous experience in account or community engagementComfort with cold calling and prospecting in a business to business environmentComfortable with daily accountability on key metrics, including account touchpoints, events scheduled, leads generated, and new patients addedUnique ability to adapt and overcome external relationship issues for positive outcomesAbility to manage multiple projects & accounts simultaneouslyAbility to work proactively to generate new growth opportunities for our Outreach TeamsPublic speaking combined with strong written and verbal skillsBachelor's degree or equivalent work experience requiredFluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)US work authorizationAnticipated Weekly Hours40Time TypeFull timePay RangeThe typical pay range for this role is:$21.10 - $36.78This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.   Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.For more information, visit https://jobs.cvshealth.com/us/en/benefitsWe anticipate the application window for this opening will close on: 08/16/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.