RESALE SALES ASSOCIATE/CASHIER

Job TypeFull-timeDescriptionAre you passionate about making a difference and love the thrill of thrift shopping? If so, join our dynamic team at Metrocrest Resale, a nonprofit resale shop where every item sold helps support Metrocrest Services! We're looking for enthusiastic, customer-focused individuals who want to create a positive impact in our community while working in a fun, fast-paced retail environment. If you're ready to turn your love for fashion, sustainability, and people into a rewarding career, apply today!The AgencyMetrocrest Services is a team of volunteers, nonprofit partners, donors, and employees whose Mission is "Providing hope through programs that lead to self-sufficiency and foster independence." Our Core Values are based on principles that guide our actions, behaviors, and decisions. Our Core Values are:Start with a "YES" Attitude: Working together to find solutionsAt Metrocrest Resale approach donors, customers, and teammates with solutions, flexibility, and a willingness to helpCelebrate Differences: Show others dignity, respect, and inclusion while honoring everyone's experiences and unique contributionsAt Metrocrest Resale, we value diverse backgrounds, perspectives, and experiences and foster an inclusive workplaceBe Kind: Make a choice to be kind to ALL through empathy and understandingAt Metrocrest Resale, we treat everyone with respect, patience, and professionalismChoose Joy: Joy is an attitude; pursue it every dayAt Metrocrest Resale, we create an uplifting shopping and working environmentEmbrace Change: A willingness to be open-minded and collaborate while accepting that change is an integral part of making our organization strongerAt Metrocrest Resale, donation volume and priorities shift daily; we adapt with a positive attitudeWe are looking for team members whose values align with ours and who are compassionate, professional, and committed to serving their neighbors in need.RequirementsThe OpportunityAs part of the Metrocrest Resale "Million Dollar Team," the Sales Associate/Cashier is responsible for providing exceptional experiences and services for customers of the Resale store. The Cashier/Sales Associate will perform sales transactions, resolve customer issues, and ensure the store is welcoming by maintaining product placement and keeping a clean environment.Schedule CommitmentMetrocrest Resale is open from 10:00 AM to 6:00 PM, Monday through Saturday. The Cashier/Sales Associate works onsite during the hours determined by the Resale Assistant Manager and/or General Manager, which may include opening and closing shifts that extend beyond normal operating hours. The Metrocrest Resale Store is closed on Sundays.Consistent attendance is vital for ensuring operational efficiency, maintaining a high standard of customer service, supporting teamwork, ensuring financial accuracy, and upholding the reputation of Metrocrest Resale and Metrocrest Services.Minimum QualificationsAbility to work a flexible schedule, including Monday - Saturday, between the hours of 9:00 AM - 6:30 PMHigh School Diploma or equivalentAbility to stand and move for 6.5 hours per shift, with or without reasonable accommodation2 years of customer service experienceComfortable working in a fast-paced, high-volume retail environmentPreferred QualificationsPrior experience in a retail environmentCashier experienceNon-profit thrift store experienceBilingual (English/Spanish)Special Knowledge/Skills/ExpectationsCompassionate nature and ability to exhibit Metrocrest Core ValuesAbility to maintain consistent attendanceAbility to maintain a positive and helpful attitudeExcellent customer service and communication skillsAbility to champion and demonstrate Metrocrest Services' Core ValuesAbility to work independently and take initiative requiring minimal supervisionAbility to work with diverse populationsAbility to maintain high levels of professionalismAbility to perform basic math skillsMajor Responsibilities and DutiesProvide a positive customer experience from start (as soon as a customer enters the store) to finish (at check out)Enter data into cash register by itemizing and totaling customers' purchases (check out)Provide pricing information and ensure store products are in the proper placeResolve customer issues, answer questions, and explain specific return/guarantee policies to customersContribute to Resale Store and Agency goals by completing assignments and working collaboratively with team membersPerform other duties as assigned by the Store ManagerHave fun!Physical Requirements/Working EnvironmentThe work environment and physical demands described are representative of those required by the Resale Cashier/Sales Associate to perform the essential functions of this job, with or without reasonable accommodation.This role works onsite in a climate-controlled facilityAbility to move, transport, position, push, pull, and lift up to 15 pounds as neededAbility to remain in a stationary position, such as standing or sitting for up to 6 hours per dayAbility to walk, move, and/or traverse as neededReporting RelationshipThe Resale Cashier/Sales Associate reports directly to the Resale Assistant Manager.Pay RangeThe starting hourly rate for this non-exempt position is $17.00.Equal Employment OpportunityMetrocrest Services provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, or any other characteristic protected by federal, state or local law.In accordance with the ADA, Metrocrest Services will consider any reasonable accommodation.Salary Description