Clinical Coordinator - Full-Time/2nd Shift/Remote

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.Clinical Coordinator - Full-Time/2nd Shift/Remote 3 days ago Requisition ID: 1403Who we are: Access TeleCare is the largest national provider of telemedicine technology and solutions to hospitals and health systems. The Access TeleCare technology platform, Telemed IQ, enables life‐saving patient care through telemedicine and empowers healthcare organizations to build telemedicine programs in any clinical specialty. We provide healthcare teams with industry‐leading solutions that drive improved clinical care, patient outcomes, and organizational health. We are proud to be the first provider of acute clinical telemedicine services to earn The Joint Commission's Gold Seal of Approval and have maintained that accreditation every year since inception.What you'll be responsible for: We are searching for a detailed‐oriented and dedicated full‐time Clinical Support Coordinator for our 2nd shift team. Coordinators manage requests from client hospitals and physicians, preparing consults for dispatch and ensuring excellence in patient care in a fast‐paced, 24/7 "virtual hospital" environment.What you'll work on:Effectively communicate with hospital clinical staff and Access TeleCare physicians to ensure timely and efficient patient care.Courteously answer all incoming calls to the consult center and accurately capture patient information.Co‐ordinate paperwork, ensure images are uploaded from client hospitals to VidiStar, set up video‐conferencing exam units, and test connections.Maintain courteous and respectful handling of all inbound and outbound phone calls from/to employees, clients, and clinical specialists.Provide Tier 1 technical support to hospitals and company physicians.Facilitate and confirm timely hand‐off to Tier 2 IT support.Report any failure of SLA or company goals or conflicts to supervisor immediately.Perform tasks that may be completed without established procedures.Other tasks as needed.What you'll bring to Access TeleCare:High School Diploma, GED, or equivalent certification (required).At least one year of experience in a call‐center environment, healthcare, or IT.Strong written and oral communication skills, and ability to work effectively across departments.Proficiency with Microsoft Office, communication, and collaboration tools across various operating systems.Quick learner of software and systems.Excellent customer‐service skills and high attention to detail.Enthusiastic about advancing healthcare and positively impacting patient lives.Flexibility and adaptability in a fast‐paced environment.Ability to excel in a remote work setting, within a high‐growth organization.Full‐time work schedule: 3 pm–11 pm Eastern Time or 2 pm–10 pm Central Time; weekly workdays Thursday‐Monday; off days Tuesday and Wednesday; 2–4 weeks paid training (Mon‐Fri, 8 am–5 pm). Remote‐based environment; 40 hours per week; consult coordination center operates 24/7 and requires weekends and holidays.Benefits:Remote work.Health Savings Account.Flexible Spending (Medical and Dependent Care).Employer‐paid life and AD&D (supplemental available).Paid time off, wellness days, and paid holidays.Health insurance (Medical, Dental, Vision).Recruitment Process: We don't expect a perfect fit for every requirement we've outlined. If you can see yourself contributing to the team, we would like to speak with you. You can expect up to two interviews via Zoom.Access TeleCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.#J-18808-Ljbffr