Home Shopping Dept. Manager

Why choose us? Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving. Main responsibilities Lead and manage Drive Up & Go (DUG) / Home Shopping operations to deliver a fast, accurate, and positive online grocery experience. Supervise, train, schedule, and support Personal Shoppers to ensure productivity, service standards, and performance goals are met. Oversee the picking, staging, loading, and handoff of online grocery orders to ensure accuracy and on-time fulfillment. Monitor order processing and picking timelines to meet customer commitments and e-commerce performance targets. Ensure product quality by selecting appropriate items across ambient, chilled, and frozen categories. Provide hands-on customer service, including direct interaction during curbside order handoff. Maintain cleanliness, organization, and safety standards within the DUG area and workspaces. Ensure daily and weekly routines are followed to support operational consistency and compliance. We are looking for candidates who possess the following Soft skills Strong leadership and people-management skills Excellent customer service and communication skills Ability to motivate, coach, and support a team Dependability and accountability Flexibility and adaptability in a fast-paced retail environment Positive attitude with a customer-focused mindset Competencies Team supervision and workforce scheduling E-commerce and online order fulfillment operations Customer experience management Time management and performance monitoring Compliance with safety, policy, and operational standards Knowledge Knowledge of store layout, product locations, and pricing Understanding of online shopping and order management systems Familiarity with grocery handling across ambient, chilled, and frozen categories Basic math skills for order accuracy and checks Abilities Ability to operate handheld scanners and company systems Ability to multitask and prioritize in high-volume environments Ability to stand and walk for extended periods Ability to lift, carry, push, and pull items up to 35 lbs regularly Ability to work independently and as part of a team Other requirements Availability to work a flexible schedule, including early mornings, evenings, weekends, and holidays Regular and predictable attendance Ability to comply with workplace conduct standards and grooming policies Willingness to perform additional duties as business needs require We also provide a variety of benefits including Competitive wages paid weekly Access to up to 50% of your earned wages before payday, via our partnership with Stream Associate discounts Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!) Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits Leaders invested in your training, career growth and development An inclusive work environment with talented colleagues who reflect the communities we serve Our Values - Click below to view video: ACI Values A copy of the full job description can be made available to you.