General Manager / Operating Partner

Job TypeFull-timeDescriptionAbout Us24 Hour Flood Pros is a rapidly growing national disaster mitigation company specializing in water, fire, mold, and specialty drying services. We operate in multiple states and partner closely with insurance carriers, plumbers, property managers, and referral partners to deliver fast, professional, and well-documented mitigation services.We are expanding into the Baton Rouge market and are seeking a General Manager / Operating Partner to launch, build, and scale this location from the ground up.Position SummaryThe General Manager / Operating Partner is responsible for launching, operating, and scaling the Baton Rouge market as a self-sustaining, profitable branch. This role owns the full lifecycle of the business-from lead intake and job acquisition through project execution, customer experience, insurance communication, billing, collections, and profitability.This is a hands-on operator role, not a desk position. The General Manager is expected to perform field inspections, write and manage mitigation scopes and estimates, oversee on-site mitigation work, and build the local team and referral network while maintaining strong operational discipline, clean job files, and consistent margins.Success in this role requires an ownership mindset, urgency, accountability, and the ability to execute in the field while building long-term enterprise value.Key ResponsibilitiesMarket Launch & Business DevelopmentLaunch and build the Baton Rouge mitigation operation from the ground upDevelop and maintain referral relationships with plumbers, adjusters, property managers, and other partnersDrive lead intake, job acquisition, and conversion from first contact through approvalRepresent the company professionally in the local market and communityOperations & Project ExecutionPerform initial loss inspections and develop accurate mitigation scopes of workWrite and manage Xactimate estimates and revisionsOversee on-site mitigation operations, equipment deployment, monitoring, and job completionEnsure all work complies with IICRC guidelines and company SOPsMaintain proper documentation and photo standards for every job Insurance, Billing & File ControlManage all communication with customers, adjusters, plumbers, and referral partnersNegotiate scopes, pricing, and supplements as neededDrive jobs through approval, invoicing, and paymentMaintain clean, complete, and defensible job filesEnsure timely and accurate billing to insurance carriers and clients People & Team BuildingHire, train, and manage mitigation technicians and subcontractorsBuild a reliable, scalable field team as volume growsSet expectations, manage performance, and enforce safety and quality standards Financial & Performance ManagementControl job costs, labor, equipment, and marginsTrack KPIs related to cycle time, profitability, collections, and customer satisfactionBuild systems and workflows to support scalable growthGrow the operation into a profitable, self-sustaining branch Qualifications5+ years of experience in water mitigation, restoration, or related operations leadershipStrong working knowledge of IICRC standards and mitigation best practicesProficiency in Xactimate and insurance estimating processesProven ability to manage jobs from loss through paymentExperience hiring and managing field teamsStrong financial acumen and job-costing disciplineValid driver's license with clean driving recordEntrepreneurial mindset with comfort building a market from zero Physical & Work RequirementsAbility to perform field inspections and on-site mitigation workAbility to lift, carry, and deploy equipment as neededAbility to work in residential and commercial job site environmentsWillingness to be on-call and respond to emergency losses as required BenefitsCompetitive compensation based on experienceMedical, dental, and vision insurancePaid time off and holidaysGrowth and long-term leadership opportunities within a national organization Equal Employment Opportunity24 Hour Flood Pros of Baton Rouge is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.ADA StatementApplicants must be able to perform the essential functions of this position with or without reasonable accommodation.Salary Description