Technical Quality Specialist - Effingham, IL

Job DescriptionTechnical Quality Specialist - Effingham, ILJob SummaryThe Technical Quality Specialist is responsible for being the plants main point of contact directly with the key account customer. This position is the locations direct lines between sales, operations, purchasing, the key account and others as needed. This position reports to the Location Quality Manager.Job DescriptionMain point of contact for key account customers directly overseeing product managementCommunicate with customers under a quality agreement any deviations as defined in the agreementResponsible for leading key account quality investigations and provide timely feedbackWrite or approve validation procedures, route for approval to meet customer expectations before implementationDevelop an understanding of allowable tolerances and establish written procedures to ensure these are met based on facility validation informationOversee management of change approval with customers on changes that directly impact their products from start to finishUnderstand customer specifications and ensure they can be met per facility capabilitiesCommunicate product withdrawals and recalls to key accountsParticipate in meetings with customers and lead the technical and quality related presentations and discussions.Communicate with commercial on customer needsOversight of plant process issues that lead to deviations during key account product manufacturingDevelop a plan to eliminate the root causeFollow up with implementation and ongoing verification to ensure corrective actions are being followed and effectiveContinue to drive improvement into the process by utilizing continuous improvement toolsWork with engineers on equipment deviations issues to enhance manufacturing designLead customer visits and audits through direct oversightDevelop a process to present facility overview to explain the production of their productUnderstand customer audit expectations and ensure facility meets all requirementsFood Safety PlanBe an active participant in Food Safety Plan team meetingsWork with the Location Quality Manager to ensure updated procedures align with current key account SOP changesAssist operations with rework or product destructionProvide key account customers with production summaries, annual product quality reports and inventory reports of finished goods, raw materials, and packagingMaintain required key account production data in a shareable format/summary, compare analytical results to specifications, create COAs as necessary, and identify trends and improvement opportunitiesVerify the "Formal Release" requirementsMaintain site specific work instructions related to specific product manufacturing procedures required by the key accountsDevelop an understanding of the Quality Managers role and fill in when neededParticipate in PE methodologyPerform other duties as assignedMinimum RequirementsBS degree in Feed Science or related experience AND/OR 5+ years in quality experience in feed/foodKnowledge of FDA and State Regulatory RequirementsTrained in Preventive Controls for Animal Food (PCQI)Team PlayerDecisive and results orientedStrong communication and interpersonal skills to lead, coach, build consensus and lead change among a team of production/sales/quality colleagues.Strong analytical problem solving/root cause analysis skillsHighly organizedEffective use of Microsoft office applicationsExcited about this role but don't think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.ADM requires the successful completion of a background check.REF:107207BR