Management and Program Analyst (Work and Family Life)

Help HelpDutiesDuties Include But Are Not Limited ToCoordinates and collaborates with CNIC HQ, regional N Codes, federal, state, public/private organizations and installations to plan, facilitate, and execute WFL programming.Provides input and justification in support of regional FFSP WFL budget development; identify through data collection and consultation with FFSC Site Directors and the RWFLC, program resource requirements and recommended allocation of resources for regional education and training, may assist with long range financial planning.Analyzes and manages transition services (e.g., SkillBridge programs, employment assistance services, education opportunities, Veterans' benefits, relocation, family employment, volunteer assistance) that benefit eligible active duty service members and their family members to enhance personal readiness and speedy attainment of career milestones, as well as successful entry/re-entry into the civilian workforceReviews direction from higher authorities to determine and plan for potential organizational impact, coordinate with RWFLC to develop standardized regional plans, policies and procedures, progress reports, directives and other assessments through use of own initiative in the execution of these duties.Serves as the train-the-trainer for installation WFL programs and services including but not limited to TAP, FERP, Deployment and Mobilization Support, Individual Deployment Support, Ombudsman Program, Life Skills Education, Relocation Services, PFM, FER, and new programs as directed by CNIC and/or the region.When installation supervisory or training staff are unable to complete staff training or deliver WFL programming this position may supplement local installation staff when operational needs require this level of support and requested by FFSCs.Provides consultation and collaboration with, and technical assistance to, installation Site Directors and WFL staff to address installation WFL programs delivery; WFL education and training requirements; develop, maintain and continuously monitor standardized training curricula and Standard Operating Procedures (SOPs).Monitors and periodically assesses program delivery via DOD and CNIC authorized data collection platforms (FFSMIS, NFAAS, DMDC, etc.). Collects technical data, create statistical reports, presentations and analyze trends utilizing qualitative and quantitative data. Briefs FFSP staff and senior leadership when required.Plans and accomplishes FFSP special projects as assigned. Use standard approaches to perform a variety duties related to special projects involving administrative and logistical related duties.Supports the marketing of FFSP WFL programs and services. Perform market research; assist with marketing plans; strategically manage marketing, support product development; promotion, distribution and customer service for Career/Retention, Deployment/Readiness WFL programs.Participates in DOD, CNIC, regional or other working groups or focus groups as directed.Establishes, develops, implements, monitors and coordinates WFL programs services and activities in accordance with CNIC Fleet and Family Support Program (FFSP) Certification Standards.Participates in and support FFSP programs assessments (e.g. Command Inspection Program and CNIC FFSP Certification Program) and other similar WFL programs reviews.Oversees and manages FFSP Family Emergency Response and NFAAS regional and/or installation emergency case management support services.Supports FFSP emergency and mass care response services. Participates and supports CNIC, regional and installation emergency response and other exercises when directed.Monitors, assists and provides program guidance to installation FFSC Site Directors on mass care exercise planning, execution, and emergency case management to ensure compliance with current DoD/Navy instructions and SOPs.Initiates and maintains liaison with military, regional, installation and community emergency support organizations to analyze their procedures in order to develop internal complimentary emergency response plans.Supports the Regional Operations Center (ROC) as a N9 Crisis Action Team (CAT) team member when directed.Oversees and manages Individual Deployment Support Program to include Individual Augmentee (IA) regional/installation Navy Family Accounting & Assessment System (NFAAS) case management in accordance with applicable Navy guidance.Prepares and conducts regional leadership exercise after action reports or briefings in order to communicate exercise recommendations or courses of action for actual situations.Completes quality assurance audits for programs that provide non-clinical case management.Help HelpRequirementsConditions of EmploymentMust be able to obtain and maintain a Secret Security Clearance.Must pass all applicable records and background check.Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.This position is subject to the possibility of workdays on weekends and holidays, as well as, rotating shifts, often consisting of other than normal duty hours.May be recalled to duty and/or required to work overtime, including on an emergency basis.QualificationsKnowledge of social services delivery systems and concepts, principles, and theories relating to one or more of the social or behavioral science fields to assess needs and concerns of clients and understand how social or behavioral patterns or attitudes impact and affect work and family life issues.Knowledge of DOD and applicable Federal agency regulations; FFSP organizational programming and missions to include pertinent laws, regulations, and policies related to FFSP operations.Knowledge and understanding of requirements and operations of DOD and DON programs to provide WFL programming to military personnel and family members.Knowledge of the Navy's organizational structure, functions, and mission.Knowledge of military organizations, missions, and situations, which can contribute to family stress, challenges and crisis situations.Knowledge of qualitative and quantitative techniques for measuring effectiveness, efficiency, and productivity of assigned programs.Knowledge of the military lifestyle and military community support programs.Strong organizational skills to provide administrative control and timely submission of recurring data and reporting, research skills, self-motivation and experience with program oversight are critical.Skill in preparation of information papers, position papers, briefing statements and verbal reports to present to higher authority are necessary.Skill in applying analytical and evaluative methods and techniques in the development of new procedures and approaches to identify and resolve significant issues and problems of a unique nature.Skill in the use of Microsoft Office Programs (e.g., Word, Excel, Power Point, Outlook).Ability to analyze, evaluate and manage daily regional WFL programs operations.Ability to exercise good judgment and resolve issues.Ability to work independently.Ability to communicate effectively, both orally and in writing.EducationThis position does not have a positive education requirement.Additional informationSalary is dependent on experience and/or education.Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States. Salary is dependent on experience and/or education.This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Region Mid-Atlantic Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.If you are unable to apply online view the following link for information regarding an Alternate Application.Read more Help HelpReview our benefitsHow You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the qualifications above.All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.Help HelpRequired DocumentsThe following documents are required at the time of application:ResumeProof of education/training/licensure: provide a copy of your awarded/conferred college transcript(s) and licensure as applicableIf claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separationIf claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of applicationIf claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50NOTE: Failure to provide the required documents may impact eligibility, qualifications determination.