Senior Manager, Cloud Operations Engineering

About the RoleWe’re looking for an experienced DevOps and operational support leader to build a Tier 2 support organization from the ground up for a large-scale cloud platform.This is a foundational leadership hire. You’ll build and lead a team of approximately 11 engineers responsible for the operational support of platform engineering services across a globally distributed engineering organization.We’re looking for someone who has built this type of function before, not simply inherited and managed an existing team. You’ll establish the standards, processes, operating model, and culture that define how new platform capabilities move into production and are supported at scale.What You’ll DoBuild and lead a team of approximately 11 engineers focused on Tier 2 operational support for cloud-based platform engineering servicesDefine and enforce production-readiness requirements for new features, including runbooks, operational scripts, support documentation, deployment checklists, and operational handoffsEstablish standards to ensure features do not move into production without appropriate operational readiness, regardless of which engineering team developed themServe as the escalation point beyond Tier 1/Solutions Engineering for complex incidents, production issues, and infrastructure recovery effortsPartner with infrastructure and development teams across Chennai, the U.S., Europe, and Australia to ensure features are supportable, documented, and operationally readyDrive operational hygiene across the platform and close supportability gaps within existing servicesManage deployments and operational access for restricted environments, including FedRAMP/GovCloud, where development teams may not have direct accessMentor engineers on DevOps best practices, incident management, production support, and operational maturityWhat We’re Looking ForRequiredProven experience building and leading a DevOps, Tier 2, or Tier 3 operational support organization from the ground up7+ years of experience in DevOps, SRE, or production operations, including at least 3 years in people leadership at the Senior Manager level or above7+ years of Software Engineering experience with a proven track record of deliveryDeep experience defining operational onboarding and production-readiness standards, including runbooks, documentation gates, deployment checklists, and support processes across multi-team engineering organizationsHands-on familiarity with cloud infrastructure, preferably AWS, Kubernetes, CI/CD pipelines, and infrastructure-as-codeMust be a U.S. Citizen or U.S. Permanent ResidentPreferredStrong experience supporting distributed systems at scale, including incident response and recovery coordinationExperience working across globally distributed engineering teams and time zonesExperience with FedRAMP, GovCloud, or other restricted deployment environmentsWhy This Role MattersThe Platform Engineering organization is scaling rapidly, with features being developed across four continents. As that environment grows, operational readiness and production support must scale with it.This leader will build the function that bridges the gap between shipping software and successfully supporting it in production.It’s an opportunity to create the operating model rather than inherit one: building the team, setting the standards, establishing the processes, and defining what excellent platform reliability and operational support look like at scale.