Operations & Team Performance Manager

Operations & Team Performance ManagerLocations: San Diego, CA or Chatsworth (Los Angeles), CACompany: LightStyleRole OverviewLightStyle is a nationwide lighting distributor operating through a manufacturer-direct, cost-plus procurement model with full pricing transparency and disciplined execution.We are seeking a senior Operations & Team Performance Manager to work directly with ownership to lead execution across the organization, strengthen team performance, and ensure projects are delivered successfully from specification through completion.This is a hands-on leadership role focused on managing people through the work—working alongside teams, resolving problems in real time, and building the structure, systems, and accountability required to operate at a high level.This role is responsible for improving productivity, enforcing standards, developing team capability, and ensuring the business operates with consistency, clarity, and control.Core ResponsibilityLead the team and the work—ensuring projects move forward efficiently, standards are upheld, and problems are resolved at the root through structure, accountability, and direct involvement.Key ResponsibilitiesOperational Leadership & Project ExecutionWork directly with PMs, warehouse, quotations, and coordination teams to move projects forwardIdentify and resolve issues in real time by working within the workflow—not outside itEnsure projects are executed consistently from specification through delivery and closeoutStep into problems, align teams, and drive resolutionTeam Leadership & DevelopmentLead the team through direct engagement, coaching, and clear expectationsDevelop team capability through training, structure, and accountabilityEstablish ownership across roles and ensure follow-throughHold a consistent standard of performance across all departmentsSystems, SOPs & AccountabilityBuild, refine, and enforce SOPs, checklists, and operational standardsEnsure consistent use of internal systems and tracking toolsImplement workflows that eliminate repeat issues and inefficienciesHold teams accountable to process—not just outcomesProductivity & Performance ImprovementIdentify gaps in execution, coordination, and outputImplement practical, structured improvements that increase efficiency and accuracyTrack performance and reinforce standards across departmentsReduce rework, missed steps, and internal breakdownsProblem Solving & Issue ResolutionAddress operational and personnel issues early and directlyResolve conflicts and misalignment across teamsEliminate recurring problems by fixing underlying systems—not repeating conversationsMaintain a professional, focused, solutions-driven environmentHR Coordination (Supporting Function)Partner with OptimumHR on HR-related matters including documentation, compliance, and employee actionsSupport performance management, disciplinary actions, and terminations with proper structure and documentationEnsure consistency and professionalism in handling employee mattersUtilize HR as a resource to protect the company—not as a substitute for leadershipCollaboration with OwnershipWork directly with ownership to execute priorities and improvementsTranslate direction into clear action across the teamProvide visibility into performance, gaps, and ongoing issuesBring solutions and drive follow-through across the organizationWhat Success Looks LikeProjects move smoothly across departments without repeated breakdownsTeam members operate with clear ownership and accountabilitySystems and SOPs are followed consistentlyProductivity, accuracy, and responsiveness improve across the organizationIssues are resolved quickly and do not repeatThe team becomes more capable, structured, and self-sufficient over timeQualifications7–12+ years in operations, general management, or team leadership rolesExperience in construction, distribution, lighting, or project-based environments strongly preferredProven ability to lead teams within active operations, not just manage from aboveExperience building and enforcing SOPs, systems, and accountabilityStrong problem-solver who addresses issues directly and effectivelyExperience working with HR or PEO partners (e.g., OptimumHR) is preferred, but not the primary function of the roleHigh level of ownership, follow-through, and professionalismPosition ProfileThe right candidate:Works shoulder-to-shoulder with the teamSteps into problems and resolves them directlyBuilds structure, systems, and standards that holdLeads through action, not oversightYou are responsible for ensuring the organization operates with consistency, clarity, and reliability—across people, process, and execution.We operate with high standards and engage selectively—with both our clients and our team.This role requires someone who takes full ownership of the work, drives daily improvement, and holds a consistent standard across the organization.This is for a leader who builds structure that scales, resolves issues at the root, and ensures the company runs without repeated breakdowns.Why LightStyleDirect collaboration with ownership on building a high-performance organizationStructured and transparent approach to lighting distributionOpportunity to shape internal systems, team performance, and company standardsWork within a disciplined model focused on execution, integrity, and long-term partnerships