Store Manager

The Store Manager will oversee all aspects of store operations including employees, profit/sales, effective cost control, customer satisfaction and standards for the entire store. In addition, the Store Manager plays a critical role in ensuring goals and metrics are consistently met throughout each department. Financial Confirm each department is meeting daily, weekly and monthly goals, including, but not limited to, labor budget, and sales Oversee each departments’ schedules to ensure that we are providing customers with the best shopping experience while obtaining expected budgets Achieve budgeted financial goals and ensure profitability through the tracking of costs/sales and the execution of marketing plans, product promotions, product displays and cost control techniques Review monthly Profit and Loss statements to ensure store is running efficiently and on budget. Make any appropriate changes if needed, in order to ensure goals are met People Management Manage all areas of the store, consistently leading by example and applying effective management techniques Oversee, manage and train employees; including, but not limited to coaching, performance improvement, recognition, 1:1 meetings and feedback Oversee department schedules based on labor budget Review timecards and correct discrepancies prior to submittal Communicate with Human Resources in regards to department employee relations, department hiring needs, employee accidents/injuries and other concerns as needed General Management Serve customers throughout the store while modeling a service-oriented culture and providing “best in class” customer service, which includes, greeting, engaging, and thanking every guest for their business Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints Anticipates highs and lows in the business and reacts accordingly to solve problems and/or adjust allocated labor Monitor inventory controls for every department Sustains a high level of product knowledge Assist with store promotional sales events as needed Store Conditions Ensure that each department is always full and fresh with the best quality products Connect daily with each department to review daily schedule, department conditions and determine where assistance may be needed; providing hands-on assistance as needed Oversee back room and coolers to ensure product is organized and properly stored Walk department regularly to ensure an organized, sanitary, and overall clean appearance at all times Maintain department conditions, ensuring shelves are stocked, product is rotated and the store well organized Create attractive department displays and end caps based on specific sales for the week Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures ADDITIONAL RESPONSIBILITIES Must know and perform other duties when needed, included but not limited to: cashiering, courtesy, stocking, rotating/facing product, cleaning duties, etc. Other duties as assigned KNOWLEDGE AND SKILL REQUIREMENTS Education and Experience: Bachelor’s degree or equivalent. Must have a minimum of 6 years professional experience. Preferred 5-7 years grocery retail experience in overall store operations. Skills and Abilities Required: Ability to successfully lead, coach, train, develop and motivate a team Friendly, courteous, service-oriented attitude Strong understanding of department financials and the ability to manage budgets to meet financial goals Ability to provide clear direction and delegate responsibilities to a team after determining department needs Ability to quickly adapt to changing conditions, priorities and circumstances Ability to maintain composure, meet deadlines and work effectively under pressure Strong verbal and written communication skills Excellent organizational and planning skills Strong knowledge of local and state health, sanitation and safety regulations Ability to make independent decisions regarding department needs and priorities Strong sense of urgency, time management, prioritization and multitasking skills Strong sense of team – ability to anticipate the needs of the team Strong computer skills, working knowledge in Microsoft 365 Excellent problem-solving and conflict resolution skills Ability to accommodate a fluctuating schedule, including evening, weekend and holiday shifts Willingness to become community-involved Physical Requirements: Lift 50lbs occasionally, lift 20lbs regularly. Stand and walk for the duration of work shift. Sitting occasionally. Reaching, pushing, and pulling merchandise regularly. Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Retirement plan Tuition reimbursement Vision insurance Work Location: In person