Technical Support Agent

Technical Support Specialist Grow Your Career. Make a Difference. Thrive in Outpatient Care. As a Technical Support Specialist at CORA Physical Therapy, you will provide first-level support and some second-level support for all software, hardware and telecom issues for the field and corporate, serving as the primary technical point of contact. Why Choose CORA Competitive Pay - Your skills and dedication are recognized. Time Off - Generous paid time off that grows with tenure and paid holidays. Full Benefits Package - Medical, dental, vision, disability & life insurance. 401(k) Program - Invest in your future. Tuition Reimbursement - Continue your education without the burden. Professional Development - Internal career growth opportunities, leadership training, and mentorship. Benefits vary based on employment type. What You'll Do As a Technical Support Specialist at CORA, you’ll: Meet/exceed the customer’s expectations by understanding, anticipating and meeting customer needs Friendly, enthusiastic, and energetic with customers, co-workers, managers and visitors Provide first and second-level support on all enterprise systems platforms Investigate appropriate areas of a potential problem, determine resolution and test and implement solutions Accurately log all calls and request into the Service Desk system, either opening a new ticket or updating an existing ticket Escalate technical support issues to vendors and second level support team following escalation procedures Update customers and tickets daily and resolve tickets as per the SLA of the ticket Determine ticket priority based on standard operating procedure or input from management Maintain desktop computers, mobile, peripherals and other technology-related devices Support, diagnose, troubleshoot and resolve a myriad of end-user issues Perform system audits and analysis to provide recommendations and enhance system function Facilitate flexibility and ease of learning new systems What You’ll Need High School Graduate, Associates Preferred 1-3 years of multi-tiered support experience Advanced understanding of PC’s, peripherals and networking devices is required Experience in end-user technical support and troubleshooting preferred Possesses or working toward A+ or Network+ certifications or equivalent Who We Are CORA Physical Therapy is a network of outpatient clinics serving communities across 10 states. We believe every patient deserves high-quality care, and every team member deserves the tools and support to thrive. Our culture is built on gratitude, curiosity, collaboration—and a commitment to Treat Everyone Right. Apply today to become a Technical Support Specialist with a team that sees the best in you. CORA Physical Therapy is an Equal Opportunity/Affirmative Action employer committed to building a team that reflects the diverse communities we serve.