Customer Service Representative (CSR)

Our dedicated team is deeply committed toimpacting our community. We're looking for a Customer Service Representative to provide exceptional assistance to our nonprofit clients, new and existing, in their efforts to expand their charitable outreach. In this role, you'll proactively support innovative fundraising initiatives that bolster community contributions for our partnered charities.The Customer Service Representative will be a key player in executing direct marketing campaigns and engaging with individuals to champion our client's causes and missions. This role also opens the door to advancement opportunities within the company, contingent on the successful execution of community-focused marketing campaigns and a demonstrable track record of enhancing outreach and funding for our clients.Responsibilities of a Customer Service Representative:Donor Engagement: Engage with potential donors during fundraising events, establishing solid relationships to drive charitable contributions for clienteleContinuous Learning: Acquire in-depth knowledge of marketing strategies and participate in ongoing professional development through educational training, both in-office and virtuallyCollaborative Innovation: Contribute to daily Customer Service Representative meetings focused on understanding client requirements and brainstorming ways to optimize campaign outcomesClient Relationship Maintenance: Stay informed about our charity partners' missions and follow up with potential donors (when necessary) to strengthen connectionsResolution of Concerns: Promptly address and resolve customer concerns, ensuring satisfaction and trust in our clients and servicesCross-Functional Collaboration: Collaborate with cross-functional teams to address inquiries and requests from our charity clients, ensuring seamless operationsRequirements of a Customer Service Representative:While a background in customer service, sales, or marketing is preferred, it is not mandatoryPossess 1-3 years of experience in a customer-facing role to excel in managing relationshipsExhibit a strong desire to actively contribute to the community by supporting charitable causesAvailable for in-person meetings and training sessions at our officeComfortably address both small and large groups, displaying strong communication skillsThrive in both independent and team-based work environments with other Marketing RepresentativesExemplifying a solution-oriented attitude and a willingness to support team-membersPowered by JazzHRmXzAfjpiu6