Registered Nurse - Community Care

The Western New York VA Medical Center is seeking a Registered Nurse to work Full Time as a Community Care Coordinator for the Care in the Community Team, located at the historic Buffalo VA Medical Center.The Community Care Coordinator - Registered Nurse is responsible for executing a streamlined approach to receiving, triaging, directing timely coordinated care, to assess, plan, implement, and evaluate the effectiveness of the Veteran's care.The Community Care (CC) Coordinator - Registered Nurse (RN) is responsible and accountable for all elements of the nursing process when providing and/or supervising direct patient care. The RN will assume responsibility for the coordination of care focused on patient education, self-management, and customer satisfaction throughout the continuum of care by following procedures per established policies and guidelines.The incumbent will use nursing knowledge and systems theory to assess, organize, facilitate, and guide Veterans through their full range of care options including internal/direct care in Veterans Affairs (VA) and care in the community. The RN serves as a liaison to both internal and community providers and is responsible for managing the care of the Veteran throughout the consult process by supporting the medical center's mission to improve timely access to care, empower Veterans to make more informed care decisions, and ensure eligible Veterans who want to receive care in the community are referred and scheduled into the community.The CC Coordinator will comply with VA-mandated processes and use of health information solutions that serve to assess, document, exchange, and track care coordination information. He/she will utilize delegation of authority, if applicable, to function at their highest level of role performance and align high-quality care with key performance indicators to ensure practice standards meet patient care needs.Core elements of performance include knowledge and active participation in the unit/program level quality improvement process and initiatives as well as customer service programs and fostering a safe and supportive environment conducive to the professional development of healthcare professionals.Duties include but are not limited to:Influences care outcomes by collaborating with members of the interdisciplinary team.Triage incoming referrals, discuss available care options, provide scheduling guidance, and be a resource within the service.Guide Veterans through their full range of care options including internal/direct care in VA and care in the community utilizing a national standardized triage tool.Serve as the liaison between ordering or referring VA providers and specialty care services by clinically triaging consults or referrals to confirm the appropriate care is requested and all necessary pre-work and tests are completed.Comply with VA-mandated use of health information solutions that serve to store, exchange, and track referral care information.Work collaboratively with the Office of Integrated Veteran Care (IVC) to triage Request for Services (RFS) to promote in-house service access.Utilize delegation of authority to function at their highest level of role performance and align high-quality care with key performance indicators to ensure business practice standards meet patient care needs.Contributes professional nursing perspective in discussions with the interdisciplinary team.Supports colleagues through knowledge sharing to provide safe, quality nursing care, and shares educational findings, experiences, and ideas with peers.Work Schedule: Full Time. Day Tour (7:30 am - 4:00 pm / Monday - Friday)Compressed/Flexible: Not AuthorizedTelework: Ad-hoc authorized per agency policyVirtual: This is not a virtual positionRelocation/Recruitment Incentives: Not AuthorizedPermanent Change of Station (PCS): Not AuthorizedVA offers a comprehensive total rewards package VA Nurse Total Rewards that includes:Pay: Competitive salary, regular salary increases, potential for performance awardsPaid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VAInsurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)Licensure: 1 full and unrestricted license from any US State or territory