IT Technician

IT Administrator/Engineer – Elevate Your Career with Tower Technology Solutions About Tower Technology Solutions: For over 25 years, Tower Technology Solutions has provided IT services and equipment to businesses of all sizes and industries. We bring a fresh approach to IT by putting our employees and customers first. Our mission is simple: use every interaction as an opportunity to improve the lives of the people we support. Tower offers a comprehensive benefits package, including medical, dental, vision, 401K with match, and generous PTO. If you're looking to join a dynamic organization that values autonomy, creativity, and teamwork, we’d love to meet you. Position: IT Administrator/Engineer As an IT Administrator/Engineer at Tower, you’ll play a strategic and technical role in supporting and maintaining our clients’ hardware and software systems, while leading complex projects that drive their businesses forward. We’re seeking a dedicated IT professional who enjoys working collaboratively but can also excel independently. Interpersonal skills are essential in this role as you'll be engaging with both clients and our internal team to solve problems and improve experiences. What You’ll Do: Provide IT support for hardware/software technical issues, covering core and ancillary systems as well as business applications. Manage client technology environments, including physical and virtual systems. Lead and assist in the design and coordination of complex IT projects. Implement, test, and support system and disaster recovery solutions. Deliver network-level services (WAN/LAN connectivity, routers, firewalls, security). Support remote access solutions like VPN and Terminal Services. Maintain clear and effective communication with clients on incident progress, changes, and planned outages. Contribute to system documentation and perform regular reviews with clients. Diagnose, research, and develop solutions for technical issues as needed. Who You Are: You have 3+ years of IT/network experience with hands-on expertise. You have strong communication skills (phone, in-person) and active listening abilities. You are self-motivated and thrive in a fast-paced environment. You can handle rapid changes and adapt quickly. You have a strong technical awareness and can match resources to issues appropriately. You bring customer care, service awareness, and a commitment to improving satisfaction. You have experience with network support, including VPN, routers, firewalls, and disaster recovery solutions. IT certifications are a plus but not required. Why Work with Tower: At Tower, we foster a culture of collaboration and personal growth. While you’ll have the autonomy to direct your projects and problem-solving strategies, you’ll always have the support of a talented team behind you. Our focus on employee and client satisfaction sets us apart, and we are committed to helping you develop both professionally and personally. Benefits: Competitive salary ranging from $55,000 to $75,000 based on experience and qualifications. Medical, dental, and vision insurance. 401(k) with company match. Paid time off (PTO) and other benefits to support your well-being. If you're looking for a company that values teamwork, innovation, and customer-first IT solutions, we'd love to hear from you! Job Type: Full-time Pay: $55,000.00 - $75,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Schedule: 8 hour shift Work Location: In person