Guest Relations Supervisor

A company is looking for a Guest Relations & Catering Operations Supervisor. Key Responsibilities Oversee daily operations of the Guest Relations and Catering teams, ensuring service quality and timeliness Manage guest inquiries and escalations, ensuring prompt and professional resolution Supervise daily catering operations to ensure flawless execution and on-time delivery Required Qualifications Minimum of 5 years of experience in guest service, catering, or hospitality operations At least 2 years of people leadership experience Proficiency with Salesforce, Monkey Media, OLO, and Google Workspace High emotional intelligence and ability to remain calm under pressure Bilingual skills are a plus