Information Technology Application Support

Role: Production Support Engineer / Technical Support Engineer (Cloud & Apps) / Application SupportLocation: Minneapolis, MNSchedule: 100% Onsite, 5 days/weekDuration: 6+ MonthsStart: ASAPInterview: Video Keys: Tech Support (Linux/Unix + SQL + AWS+ Application Support +APIs)W2 or 1099 only ResponsibilitiesDiagnose and resolve complex production issues across app, infra, VM/host, and cloud environmentsPerform detailed root‑cause analysis using logs, APIs, monitoring data, and system behaviorReproduce customer issues in dev/test environmentsDistinguish defects vs. enhancement requestsCollaborate with Engineering, Data Science, Product, and Customer SuccessSupport releases, validation, and SDLC processesProvide clear technical communication to both technical and non‑technical stakeholdersRecommend product improvements based on recurring issues Technical Must-HavesLinux/Unix: CLI, app debugging, log analysis, root‑cause investigationTroubleshooting: Full‑stack issue triage across app, infra, cloud layersSQL: Strong querying for data + production issue analysisAWS: S3, CloudWatch, Lambda, Step FunctionsObservability: Grafana, CloudWatch, log + performance diagnosticsAPIs: Debugging REST/API failuresSDLC & Release Support: UAT, validation, deployments Soft Skills / DomainCustomer-facing technical supportStrong communication + problem solvingAbility to reproduce issues, identify defects vs enhancementsEnergy/renewables domain experience is a bonusApply Now!