Director, Product Management – Digital Engagement

Current Employees of LendingClub: Please apply via your internal Workday AccountLendingClub (soon to be Happen Bank) is built around a simple purpose: to clear the way to help people turn intention into action, and action into financial progress. That means offering focused products, a frictionless mobile-first experience, and clear terms with no gotchas. Respect and fairness is part of our DNA, and that ideal shapes how we work, how we treat each other, and how we invest in our employees and our community. Join us in using data, bold thinking, and a commitment to innovation to help clear the way for millions of Americans to achieve more.About The RoleWe are looking for a Director of Product Management, Digital Engagement to lead the strategy, roadmap, and execution of engagement driving experiences across the LendingClub app and member ecosystem (across web and mobile).This leader will define and advance our vision for banking that clears the way for people to achieve more through digital-first products that are fast, simple, and help them take action on their own terms.Capabilities In This Domain May Include Account aggregation and linking Transaction insights and notifications Credit monitoring and awareness Personalized financial guidance and recommendations Tools that help members understand, manage, and improve their financial lives Communication strategies that encourage ongoing engagement with these tools New product strategies that help drive ongoing engagementSuccess in this role is measured by customer engagement, behavioral activation, and long-term relationship value.You will guide a product organization focused on learning, experimentation, customer-centric design, and measurable impact.You will work closely with Engineering, Design, Data Science, Business, Marketing, and Credit and Risk partners to build experiences that materially improve financial health and deepen member engagement within a regulated financial environment.While this is a senior leadership role, we are looking for a builder leader who stays close to the product. The ideal candidate is comfortable moving between strategy and execution. This includes shaping long term vision while also diving into product details, reviewing designs, defining experiments, or prototyping ideas when helpful.The strongest candidates will have experience building products across multiple stages of maturity. This includes early exploration (0 to 1), growth and scaling (1 to 10), and large-scale products used by millions of customers. We are also looking for someone who is actively engaged with AI tools and has a POV on how to leverage AI in product development.What You'll DoProduct Vision & StrategyDevelop and champion a clear vision for Digital Engagement across LendingClub’s member experienceDefine an outcome driven roadmap that increases engagement, builds daily value for members, and strengthens long term relationshipsPartner with leaders across Product, Marketing, Credit, and Risk to align engagement strategy with company prioritiesEnsure product investments are prioritized based on expected impact, data, and clear tradeoffsCustomer Understanding, Discovery & ExperimentationLead teams to deeply understand member financial behaviors through qualitative and quantitative researchGuide the design and execution of experiments such as A/B tests, feature trials, and behavioral interventions to validate product hypothesesPartner with Data Science and Research teams to define success metrics and measure behavioral outcomesBuild a culture of rapid learning and evidence-based product decisionsPlatform and Domain LeadershipOversee strategies involving account aggregation (with providers like Plaid, MX, Finicity, etc.), financial data insights, and personalized guidance experiencesTranslate complex data capabilities — classification, enrichment, categorization, insight generation — into meaningful customer featuresIdentify opportunities to combine LendingClub’s proprietary data with aggregated financial data to deliver differentiated member insightsInfluence platform investments that support personalization, experimentation, and scalable engagement servicesExecution with AccountabilityDeliver product experiences that measurably improve activation, weekly/monthly engagement, financial health outcomes, and retentionPartner closely with Engineering and Design to balance speed, quality, scalability, and compliance requirementsEnsure teams use behavioral, business, and product metrics to continuously improve product experiencesPeople & Organizational LeadershipLead, hire, and develop a high performing product team focused on digital engagementBuild a culture of accountability, curiosity, and customer advocacyDevelop product leaders who think strategically, execute effectively, and collaborate across functionsCross Functional‑ LeadershipServe as the product leader for Digital Engagement across the companyBuild strong partnerships with Engineering, Design, Data, Credit and Risk, and MarketingCommunicate product vision, progress, and insights clearly to senior and executive stakeholdersInfluence cross-functional priorities that support mobile first engagement and personalized financial experiencesAbout You10+ years of product management experience, including 8+ years in people managementExperience building consumer technology products that drive engagement, habit formation, or recurring usageStrong background in fintech, financial services, or similarly complex and regulated environmentsExperience building products across multiple stages of maturity. This includes 0 to 1 exploration, growth and scaling, and products used by millionsComfortable operating both strategically and hands on with product teams. This includes shaping specs, reviewing designs, and guiding experiments when neededExperience working with financial data, aggregation platforms such as Plaid, Finicity, or MX, or similar ecosystems is a strong plusActive engagement with AI tools, especially as it relates to product development.Excellent communicator who can align teams and influence senior leaders with clarity and credibilityProven ability to hire, coach, and scale strong product teamsCurious and experimental mindset. Comfortable learning quickly, testing ideas, and adapting direction based on evidenceWork Location San FranciscoThe above locations are eligible offices for this role. The locations have been determined to foster in-person collaboration with this role’s team or the related business lines. We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role’s success, and remote placement will not be considered. LendingClub offers relocation, based on actual job level.Time Zone RequirementsPrimarily PTWhile the position will primarily work local hours, LendingClub is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary.Travel RequirementsAs needed travel to LendingClub offices and/or other locations, as needed.CompensationThe target base salary range for this position is 210,000-245,000. The base salary of the role will be determined by job-related knowledge, experience, education, skills, and location. Base salary is just one part of LendingClub’s Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance, employee performance and eligible earnings).We’re creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more.LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at interviewaccommodations@lendingclub.com.