B2B Customer Service Representative ($50-60K)

The B2B Customer Service Representative is responsible for answering incoming customer calls to process orders, address inquiries, connect customers with technicians for troubleshooting, document all issues, and provide necessary information. **This company offers a wonderful work culture and great benefits including up to an 8% 401K contribution! **Key Responsibilities:Customer Interaction: Handle diverse incoming calls from employees and customers related to parts, service, and scheduling.Customer Service: Deliver exceptional customer service and solutions promptly, consistently exceeding customer expectations.Product Knowledge: Maintain a thorough understanding of end-to-end processes and product knowledge.Training: Participate in ongoing training and briefings to stay updated on changes in products and services.Information Maintenance: Keep updated on products, services, and promotions to meet business line goals.Issue Resolution: Retain ownership of customer issues until resolution and escalate when necessary.Requirements:ERP Systems: Experience with SAP ERP is preferred; experience with Salesforce (adopted 90 days ago) is preferred.Detail Orientation: Must be extremely detail-oriented and capable of managing multiple tasks accurately and simultaneously.Technical Skills: Intermediate proficiency in Microsoft Word, Excel, and Outlook.Customer Service Experience: Minimum of 2 years of phone customer service experienceSelf-Motivation: Demonstrated ability as a self-starter and multi-tasker, capable of thriving in a fast-paced environment.Communication Skills: Strong verbal, written, and interpersonal communication skills.Problem-Solving: Excellent listening and problem-solving abilities.Team Player: Ability to work effectively in a team environment.Additional Info: Annual Salary: $50-60K Schedule: 8:00 am- 5:00 pm M-F Location: 100% In-Office Type: Direct Hire All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.