Risk and Safety Specialist

Why Work with Us? For many people, it's the opportunity to work for an inclusive, local, values driven business that provides healthy, delicious, and sustainable foods to their community; it's also about people - the ability to work with a great team to create amazing customer experiences. Whatever your reason for joining us, know this, working with us makes a difference! Position Summary The Risk and Safety Specialist ensures a safe, welcoming, and inclusive shopping environment by supporting theft prevention, incident response, and positive customer engagement. This role monitors the parking lot and security cameras, documents safety and security incidents, and serves as the primary point of contact for law enforcement and emergency services. Success in this position requires well-developed observational skills, professionalism, composure under pressure, and a high level of integrity. Location: 622 Selby Ave, Saint Paul, MN 55104 Schedule: Friday - Tuesday: 2 - 9pm. Qualifications Customer Service: Able to provide excellent, welcoming, and timely service to customers and staff while maintaining safety awareness Safety and Security Experience: Experience in safety, security, or loss prevention roles, including monitoring store and parking lot activity for safety and security risks and using surveillance tools, including camera monitoring software, to support a safe environment De-escalation: Demonstrated use of calm, professional techniques to reduce tension and support positive outcomes during challenging situations Communication: Demonstrated ability to clearly communicate, document, and report incidents to leadership or authorities using appropriate formats and systems in a timely manner; ability to create clear, useful written materials such as safety guides, signage recommendations, and training documents Crisis Response: Demonstrated ability to respond appropriately to urgent, sensitive, or emergency situations while maintaining composure Judgment: Demonstrated ability to make sound, appropriate decisions during safety incidents, guest interactions, or when risk is identified Collaboration: Able to work effectively with HR, department managers, and store leadership to support safety initiatives Dependability: Demonstrated ability to show up consistently and on time, ready to support a safe, secure, and welcoming store environment Technical Skills: Demonstrated basic computer skills including ability to draft and upload documents, email Diversity & Inclusion: Able to contribute to a welcoming environment for customers and team members; respects people from a variety of backgrounds and abilities Preferred Qualifications Retail or Grocery Experience: Prior work experience in grocery or retail setting Training & Facilitation: Ability to create and deliver training materials on safety, de-escalation, or emergency procedures Project Coordination: Ability to plan and coordinate safety and loss-prevention projects, including audits, assessments, and follow-up actions Safety Data Analysis: Ability to track safety trends, identify patterns, and recommend improvements Multilingual: Ability to communicate effectively in more than one language Benefits: Our pay and benefits focus on meeting the financial, health, and wellness needs of our staff. They include: 20% employee discount Excellent paid time off and paid volunteering 401(k) matching Low-cost health insurance premium options, and FREE access to primary care and mental health counseling for those enrolled in our medical insurance We offer exceptional perks including Free food "buddies" Employee referral bonuses Dress code that allows for inclusivity and creativity Physical and Working Requirements This role involves standing or walking for extended periods, frequent movement throughout the store and parking lot, and occasional lifting of up to 30 pounds. Risk and Safety Specialists will utilize various equipment including but not limited to, surveillance tools, phones, computers, and printers. This role requires exchanging accurate information in person, over the phone, and through email and other written communication. Responsibilities may include outdoor tasks and exposure to outdoor elements and a variety of store environments. The position requires the ability to monitor activity on the sales floor and parking lot and to respond calmly and effectively to incidents. This position requires an individual to be at least 18 years old.