Sr. Hauler Relations Specialist

Sr. Hauler Relations Specialist#35186Location: Corona, CACompany: Dairy Farmers of AmericaCategory: Supply Chain and LogisticsJob DescriptionProvide farmer-owners a safe, reliable system to transport farm milk to markets in a cost-effective manner, recognizing the importance of a viable hauler base and superior customer service. Skillfully manage a network of third-party haulers. Oversee all aspects of hauler safety and compliance. Work independently and demonstrate full understanding of hauler relations activities and impact to other functional areas; handle and resolve issues or situations of a diverse, difficult and/or complex nature relying on experience, the analysis of multiple sources of information, best practices, and sound judgment. Act as a resource for colleagues in other functional areas.Location: this position has flexibility to be based at the DFA office in Corona, CA or Salida, CA.Job Duties and Responsibilities:Develop and maintain solid relationships with contract milk haulers; negotiate rates, evaluate haulers, liaise between haulers, customers, sales and marketing, dispatch and membershipEstablish and maintain strong organizational structure for contract, negotiation and performance tracking.Serve as the primary contact for haulers in the assigned geographic area.Investigate issues that arise due to hauler's attention to weight variances, paperwork, processes or SOP's in assigned area; develop improvement plans with haulers that need assistanceProvide financial analysis andhauling and mapping analysisfor decision making, strategy development, and negotiating tactics with the objective of providing professional and reliable transportation services in a cost-efficient mannerEmbrace advanced technologies and demonstrate leadership in managing electronic manifest, route optimization and all other pertinent tools in order to gain efficiency and cost savings.As opportunities arise, look for strategic hauler realignments or replacements for better milk movement optimizationDevelop monthly Key Performance Indicators (KPI) to drive improvements in areas such as on-time delivery, turn times, ticket accuracy, hauler scorecards, DOT and safety compliance and any other pertinent itemsDevelop innovative strategies around hauling options in declining milkshedsUtilize relationships with federal and state regulatory agencies to drive initiatives that improve hauling conditions and efficienciesCoordinate activities and strategies with dispatch and marketing that will strengthen the necessary infrastructure in place to move milk efficiently to our customer baseAttend and participate in various Dairy Farmers of America (DFA) and industry meetings, presenting and conveying DFA values and promoting a positive DFA and industry imageCall on customers and farmer-owners in a professional manner to resolve delivery or other service issuesCreate hauler communications and other training materials as neededThe requirements herein are intended to describe the general nature and level of work performed by employee; but is not a complete list of responsibilities, duties and skills required.Other duties may be assigned as required.Education and ExperienceBachelor's degree in logistics, supply chain, agriculture or related field5 - 7 years of related experience in hauling/field/dairyExperience with spreadsheet development and analysis requiredExperience using SAP preferredExperience with Power BI preferredExperience with dairy.com, Ever.ag or other mobile applications preferredCertification and/or License - Valid driver's license with no significant restrictions or violations; other certifications may be required during the course of employmentKnowledge, Skills and AbilitiesMust be tech savvy, have advanced Excel capabilities and be ready to lead using new technologiesAble to interact effectively with a wide range of people in business and social settingsExcellent skills in problem-solving and conflict resolutionStrong skills in communication (verbal, written, and inter-personal), including public speakingAble to manage and organize multiple tasksAble to make sound business decisionsKnowledge and understanding of the Pasteurized Milk OrdinanceSkills in proficient use of desktop computers and MS Office software applications (Excel, PowerPoint, Word, Outlook)Able to lead others and work in a group settingMust be able to read, write, and speak EnglishAn Equal Opportunity Employer including Disabled/VeteransSalary:$95,000 - $125,000 / year