Analyst, Process Improvement

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.Check us out on the web! Job DescriptionWe have an exciting opportunity for an Analyst, Process Improvement to join our growing team! As Analyst, Process Improvement, you will report directly to the Manager, Process Improvement. You will be responsible for future state process analysis, streamlining, simplifying, and improving customer financial services end-to-end processes, driving a continuous improvement culture, with systems & tools to drive productivity and a unified user experience. Come help us build the best and fastest fiber-optic network in America!As Analyst, Process Improvement, you will have the following responsibilities:Facilitating complex business and / or technical initiativesIdentifying, analyzing, developing, documenting, and leading complex projects targeted to increase efficiency or increase revenueIdentifying process improvement training needs and facilitating training deploymentConsulting with management on process project management and improvementIdentifying and implementing changes for process improvementsProviding staunch support for the overall management of customer financial services quality tools and techniquesLeading and supporting project implementation for Customer Financial ServicesProject management of new initiativesEnsuring operational readiness with new initiativesBusiness case analysis to support process improvements effortsQualificationsWHAT IT TAKES TO CATCH OUR EYE: Bachelor’s degree in Finance, Accounting, Business, or related field3+ years of experience in a Process Improvement roleWork experience that demonstrates the ability to plan, organize, and schedule multiple projects to accommodate rapidly changing prioritiesBe a "self-starter" committed to customer satisfaction/project delivery and able to respond to rapid change within the businessStrong customer focus, with an ability to remain calm under pressureAbility to create reporting mechanisms and processes that help leaders quickly identify and address business challengesReporting analytics experience, with ability to compile, review, and present trends and potential solutions to leadership teamAnalytical mind which can process information logically delivering value added analysisStrong interpersonal and communication skills. Able to communicate effectively orally and in writing with appropriate detail, judgement, and discretion at all levels of the organization including senior management. Relationship-builder and strong listening skillsBONUS POINTS FOR:Telecommunications industry experienceAdditional InformationWHY JOIN US?We aspire to contemporary ways of working.Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.We offer competitive compensation and comprehensive benefits.Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Diversity, equity and inclusion are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.Brightspeed is an Equal Opportunity Employer/Veterans/DisabledFor all applicants, please take a moment to review our Privacy Notices: Brightspeed’s Privacy Notice for California ResidentsBrightspeed’s Privacy Notice