Customer Service Representative

Alliant Insurance Services is hiring for a Customer Service Representative at Transitions Benefit Group Office in Canton, GA.SummaryResponsible for providing a wide variety of support services, including the development of valuable leads for insurance and insurance related products, and to promote the company's product portfolio via the telephone and internet to support the organization to increase company revenue and profit.Essential Duties And ResponsibilitiesCustomer Service: Place and receive outbound and inbound calls related to the development of insurance leads. Promote the company’s product portfolio and provide service assistance to consumers; Respond to consumer inquiries through calls both inbound and outbound as well as internet inquiries. Deliver prepared scripts to prospects and leads with the intent of delivering a qualified prospect or lead to a Licensed Agent. Communicate with consumers regularly regarding rate changes, new product offerings, additional product information, and new policy issuance. Monitor compliance with program reporting rules and service requirements. Update and maintain proprietary Lead Advantage System in accordance with policies and procedures. Document each and every consumer contact with detailed notes;Special Projects: Work collaboratively with fellow staff to advance the values and mission of the organization and Senior Market Sales by serving on relevant internal and external committees; Assists with special projects/assignments as requested by members of management;Performs other duties as assigned by management.QualificationsEDUCATION / EXPERIENCE High School Diploma or GEDOne (1) or more years Customer Service experienceCustomer service or call center experienceStrong verbal and written proficiencies of the English languageSkillsWorking knowledge of insurance services industriesKnowledge of the general industry procedures, practices and terminologySkill in working effectively with inbound and outbound callers/customersSkill in negotiating and problem solving to resolve internal and external conflictsSkill in the use of office equipment including computer, fax, printer, telephone system, etc.Skill in the use of time management and organization skillsSkill in maintaining effective working relationships with all customers, employees and the general publicProficient computer skills (Microsoft/Word, Excel, PowerPoint, Adobe Acrobat, MS Outlook software preferred)Ability to communicate effectively, both orally and in writing, in a constructive mannerAbility to approach and communicate with a wide range of personalities in a professional and courteous mannerAbility to be patient under frustrating circumstances and demonstrate controlled emotional affect in difficult situationsAbility to engage in effective interpersonal interaction, verbal communication and written communicationAbility to persuadeAbility to maintain a high level of organization and attention to detail while remaining flexible and responsive when faced with multiple urgent requestsAbility to read, write and communicate English effectivelyAbility to maintain all company policies, including all confidentiality and safety policiesAbility to actively contribute to team effortAbility to work independently, exercise independent judgment, make and execute decisionsAbility to be a self starter, motivated and accomplish goals and tasks within a given time frame