Store/Device Repair Manager

Join Our Batteries Plus Team -At Batteries Plus, we do more than sell batteries-we solve problems. From powering vehicles and equipment to repairing essential devices, our team delivers solutions that keep our customers moving.We are currently seeking a Store / Lead Device Repair Manager to take ownership of our Northfield location. This role is a unique blend of leadership and technical expertise, responsible for both store performance and repair excellence.You'll lead the team, set the tone for customer service, and ensure every repair meets the highest standards. This is an opportunity for someone who takes pride in their work, leads by example, and wants to grow with a business that values both results and accountability.What Success Looks LikeA well-run store with strong sales and consistent executionFast, high-quality repairs that build customer trustA trained, accountable, and reliable teamA reputation in the community for solving problems others can'tIf you're ready to lead from the front and build something strong, we'd like to hear from you.Position SummaryThe Manager is responsible for overall store performance, team leadership, and technical excellence in device repair operations. This role combines retail management with hands-on repair expertise, ensuring strong sales results, high-quality repairs, and exceptional customer service.Store Leadership & Operations* Lead daily operations and meet sales/profit goals - Manage scheduling and coverage - Maintain store standards - Control expenses - Ensure policy complianceSales & Customer Experience* Drive sales growth - Deliver strong customer service - Resolve issues - Upsell products/services - Support commercial relationshipsDevice Repair Leadership* Lead technician for repairs - Handle phones, tablets, consoles - Perform diagnostics and repairs - Train technicians - Maintain tech bench standardsTeam Development & Accountability* Train and coach employees - Enforce accountability - Conduct reviews - Build strong cultureInventory & Asset Management* Manage inventory and parts - Ensure accuracy - Monitor availability - Prevent lossSafety & Compliance* Enforce safety rules - Maintain focused repair environment - Proper battery handling - Follow company guidelinesQualifications* Retail management experience - Device repair experience - Strong troubleshooting skills - Leadership ability - Communication skills - Position Responsibility OwnershipCompensation & Growth* Base salary - Bonus opportunities - Growth/Ownership pathCompensation & Bonus StructureBase Salary: $45,000 - $60,000 (based on experience)Bonus Structure: - Monthly Store Margin Performance Commission/Bonus ($300 +/month)Based on revenue growth, margin, and expense controlSpecialty Repair Performance Commission (10% of Sales /month)Quarterly Team Performance Bonus (up to $1,500/quarter)Total Bonus Potential on reaching customer satisfaction and sales targets: $6,000 - $15,000 annuallyPaid Time OffPaid HolidaysTraining and DevelopmentEmployee DiscountPaid TrainingBonusBatteries Plus is an Equal Opportunity Employer and Drug Free Workplace