Mail Operations Manager

Mail Operations Manager Location: Anaheim, CA Schedule: Monday-Friday, 8:00 AM - 4:30 PM Pay: $75,000 - $95,000 annually + Quarterly Bonuses About InfoSend InfoSend is a family-owned print and mail manufacturing company focused on quality, stability, and long-term customer relationships. For over 30 years, we have built a reputation for delivering reliable solutions while maintaining a supportive, team-oriented workplace where employees can build long-term careers. We are seeking an experienced Mail Operations Manager to lead our Mail Operations and Bindery Departments. This position is ideal for candidates with leadership experience in transactional mail, statement processing, direct mail, print-to-mail operations, fulfillment services, or other high-volume production environments where quality, compliance, productivity, and customer deadlines are critical. Position Summary The Mail Operations Manager is responsible for the leadership, performance, and continuous improvement of Mail Operations and Bindery. This role oversees a multi-shift operation of approximately 40 employees and is accountable for production output, quality, safety, employee development, operational efficiency, USPS compliance, and customer satisfaction. What You'll DoLead and develop supervisors, leads, and production personnel across multiple shiftsManage staffing, training, performance management, workforce planning, and employee developmentOversee production scheduling, workflow management, capacity planning, and labor utilizationEnsure customer commitments, production schedules, and service level agreements are consistently achievedMonitor and improve productivity, quality, equipment utilization, on-time delivery, and operational efficiencyAnalyze production data and key performance indicators to drive continuous improvement initiativesEnsure compliance with USPS regulations, client requirements, document integrity standards, and company proceduresMaintain strong relationships with USPS representatives and stay informed on postal regulations, rate changes, and industry developmentsCoordinate equipment maintenance, repairs, upgrades, and vendor relationships to maximize uptime and reliabilityManage inventory levels of production materials and operational suppliesLead safety initiatives and ensure compliance with OSHA, CalOSHA, and company safety programsPartner with Client Services, Print Operations, Fulfillment, Maintenance, Purchasing, Human Resources, and other departments to achieve operational goalsManage departmental budgets, labor utilization, overtime, maintenance costs, and operational expendituresProvide operational reporting, recommendations, and performance updates to executive leadershipSupport strategic initiatives, process improvements, and special projects as assigned What We're Looking ForBachelor's degree in Business, Operations Management, Manufacturing, Engineering, Logistics, or related field; equivalent experience considered5+ years of experience in mail operations, print production, fulfillment services, manufacturing, or other high-volume production environments5+ years of leadership experience managing supervisors, leads, and production personnelExperience leading multi-shift operations in a production, manufacturing, mailing, or fulfillment environmentStrong knowledge of USPS regulations, mailing technologies, postal software, and transactional mail operationsExperience with print-to-mail workflows, inserters, sortation equipment, variable data processing, and document integrity requirementsProven success driving operational improvements through Lean Manufacturing, Six Sigma, or continuous improvement methodologiesStrong analytical, leadership, communication, and problem-solving skillsKnowledge of OSHA/CalOSHA regulations and workplace safety practicesAbility to manage multiple priorities in a fast-paced environment and work across shifts as neededLean Manufacturing and/or Six Sigma certification preferredBilingual Spanish preferredAbility to pass a pre-employment drug screen, background check, and E-Verify Candidates with backgrounds in mail production, transactional mail, statement processing, direct mail, print production, fulfillment services, bindery, manufacturing, or high-volume production leadership are encouraged to apply. Why Join InfoSend?Stable, family-owned company with long-term growthLeadership opportunity within a critical production operationOpportunity to drive operational improvements and business growthCollaborative and supportive team environmentCross-functional leadership exposure and career development opportunities Compensation & BenefitsSalary: ($75,000 - $95,000 annually)Quarterly bonus programMedical, Dental, Vision, and Life Insurance401(k) with Company MatchHealth Savings Account (HSA)Flexible Spending Account (FSA)Employee Assistance Program (EAP)Paid Time Off, Sick Leave, and Holidays Apply Today If you have experience leading mail production, transactional mail, print-to-mail operations, fulfillment services, bindery, or high-volume manufacturing teams, we encourage you to apply and join the InfoSend team. Salary Description $75,000 - $95,000 per year