Program Monitor; Quality Assurance

OverviewA mission-driven organization in New York City is seeking an Operations Specialist, Quality Assurance & Improvement to lead program monitoring initiatives that strengthen compliance, performance measurement, and continuous improvement. This role conducts internal audits and systematic reviews to evaluate adherence to funding deliverables, contractual obligations, regulatory requirements, and operational standards. The position partners closely with program leadership, contract compliance leadership, data stakeholders, and other cross-functional teams to identify risk, gaps, and improvement opportunities—and supports corrective action planning to ensure audit readiness, strong data integrity, and consistent reporting practices.Key ResponsibilitiesSupport performance monitoring and continuous improvement initiatives tied to program funding sourcesAssist in developing, implementing, and maintaining data collection systems and processes to ensure accurate, timely reporting for planning, evaluation, and complianceMonitor contract goals, outcomes, and performance indicators to ensure required deliverables are met; recommend corrective actions and performance improvementsParticipate in funder-required compliance meetings, audits, and site visitsCollaborate with program leadership to complete evaluation surveys, corrective action plans, and annual performance reviews (APRs) to maintain funding eligibilityServe as Privacy Officer, ensuring compliance with applicable privacy laws and regulationsMaintain current knowledge of new and existing rules, regulations, protocols, and manuals; communicate relevant updates to directors and managersAssist with interpreting regulatory/contractual requirements and provide guidance to service directors and program staffPartner with leadership to develop, revise, and assess internal tools, procedures, and management systems to support compliance with agency and regulatory standardsSupport policy development and revision in response to City, State, and Federal regulatory changesTrack and monitor completion of corrective action plans and implementation of recommendations from audits, monitoring reviews, or special compliance meetingsRequired Qualifications Bachelor’s degree in Business Administration, Public Administration, Data Analytics, Quality Management, Operations Management, or related field3–5 years of experience in quality assurance, compliance standards, program monitoring, or program evaluation (nonprofit/government-funded experience helpful, but not required)Strong analytical and problem-solving skills with exceptional attention to detailAdvanced Microsoft Office skills, especially Excel (pivot tables, VLOOKUPs, and data analysis)Excellent written/verbal communication with ability to produce clear documentation and reportsAbility to translate complex regulations into actionable, practical processesDemonstrated ability to manage multiple priorities and deadlines in a fast-paced environmentPreferred QualificationsFamiliarity with OMH, DOHMH, DYCD, DFTA, and HUD-funded programs; government contract compliance; privacy regulations; and performance evaluation frameworksCertifications such as CQIA, CQA, or Lean Six Sigma (Yellow/Green Belt)BenefitsBenefits offerings may include:Medical, dental, and vision insurance401(k) plan with employer matchPaid holidays, paid vacation, and paid sick leaveHow to ApplyApply with an updated resume. Qualified candidates will be contacted directly.Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacyThe Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:• The California Fair Chance Act• Los Angeles City Fair Chance Ordinance• Los Angeles County Fair Chance Ordinance for Employers• San Francisco Fair Chance Ordinance