Wheelchair Seating and Assembly Technician

CategorySeating TechnicianJob Location8250 Vicela Drive, Suites 4 & 5, Sarasota, FloridaTracking Code15322-128Position TypeFull-Time/RegularJoin Numotion: The Leader in Complex Rehabilitation Technology - Become a Seating Technician!At Numotion, we are proud to be the nation's leading provider of Complex Rehabilitation Technology (CRT). We are dedicated to helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to essential medical supplies, we work to improve the lives of individuals with disabilities, enabling them to actively participate in everyday life. Our Sarasota - Vicela Drive location is currently seeking a motivated and compassionate Seating Technician to join our growing team.We believe that our success comes from having a workforce with a diverse mix of minds, backgrounds, and experiences. We are committed to maintaining an inclusive work environment based on open dialogue, active listening, and continuous improvement. Join us, and contribute to fulfilling our mission to provide life-changing mobility solutions.About the Role: Seating TechnicianAs a Seating Technician at Numotion, you will be a key player in the successful assembly, delivery, and fitting of Complex Rehabilitation Technology (CRT) equipment. This is a Full-Time/Regular, hourly-compensated position with an at-will employment structure. The role supports the Assistive Technology Professional (ATP) and directly contributes to fulfilling Numotion's vision of delivering life-changing mobility products and services. You will work closely with clients to ensure their mobility needs and functional goals are met, while maintaining high standards of customer service. Please note that this role requires travel of up to 75%, primarily for equipment deliveries, client fittings, and service calls within the designated service area.Key ResponsibilitiesAssist ATPs: Support the ATP team with equipment assembly and delivery as needed, ensuring seamless coordination between technical and clinical staff to deliver the best possible outcomes for clients.Equipment Assembly and Delivery: Assemble and fit CRT equipment, including manual and powered wheelchairs and other mobility devices, ensuring that client goals are met with minimal oversight. Perform deliveries in a timely and professional manner.Troubleshooting: Assess product issues in the field and collaborate with the ATP for effective solutions. Apply mechanical and technical knowledge to diagnose and resolve equipment malfunctions promptly.Maintain Workspace: Keep the shop and warehouse clean, organized, and safe for all operations. Ensure that tools, parts, and equipment are properly stored and accounted for at all times.Vehicle Maintenance: Ensure delivery vehicles are kept clean and in safe working order. Conduct routine vehicle inspections and report any maintenance needs to the appropriate personnel.Client Relationship Management: Assist in maintaining strong relationships with existing business accounts, including healthcare facilities, clinics, and individual clients. Represent Numotion professionally in all client interactions.Accurate Documentation: Ensure that all required documentation is completed accurately and in a timely manner, in full compliance with Numotion policies and applicable federal regulations. This includes delivery confirmations, service records, and client intake forms.Safety Compliance: Adhere to all standard safety procedures and regulations, including proper lifting techniques, vehicle safety protocols, and workplace hazard awareness.In-Service Training: Attend required company training and development sessions to stay current with product knowledge, industry standards, and Numotion operational procedures.Customer Collaboration: Work closely with ATPs and customers to ensure equipment solutions align with client needs, functional goals, and physician recommendations.Customer Service Focus: Provide outstanding customer service at all times, addressing concerns with empathy and professionalism, and ensuring client satisfaction throughout the delivery and fitting process.Problem Solving: Quickly address any concerns raised by customers during deliveries or fittings, seeking guidance from the ATP as necessary to ensure the best possible resolution.Adhere to Leadership Principles: Utilize Numotion Leadership Principles to maintain integrity, compliance, and company values in every aspect of the role.Confidentiality: Maintain strict confidentiality in all employee and customer matters and comply with all federal and organizational policies and regulations, including HIPAA requirements.Compensation And BenefitsAt Numotion, we offer a competitive hourly compensation package that reflects the importance of this role. Our comprehensive benefits package includes medical, dental, and vision insurance, a 401k plan with employer match, short- and long-term disability benefits, life insurance, and a dynamic, supportive work culture focused on employee growth and development. No per diem is provided for this position.Why Join Numotion?Numotion is more than just a workplace - it is a community of dedicated professionals committed to making a real difference in the lives of people with disabilities. By joining our team, you will have the opportunity to contribute to meaningful work that directly impacts the quality of life of individuals across the nation. We foster a culture of continuous learning, collaboration, and respect, where every team member is valued and empowered to grow.We are an equal opportunity employer committed to fostering a workplace that reflects the diverse communities we serve. We do not tolerate discrimination against employees, customers, or partners based on ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital status, or veteran status. As a drug-free workplace, candidates are required to pass a drug test before beginning employment.Ready to Make an Impact? Apply today to join Numotion at our Sarasota - Vicela Drive location and help us provide life-changing mobility solutions to individuals across the nation!Required SkillsMechanical assembly and fitting of Complex Rehabilitation Technology (CRT) equipmentEquipment troubleshooting and problem diagnosisStrong verbal and written communication skillsExcellent organizational and prioritization abilitiesOutstanding customer service and client interaction skillsAbility to assess situations quickly and make sound decisionsGeneral knowledge of products within the CRT industryAdaptability in a fast-paced, high-travel environmentAccurate documentation and record-keepingVehicle operation and basic vehicle maintenanceAdherence to safety procedures and workplace regulationsAbility to manage multiple priorities simultaneouslyCollaborative teamwork with Assistive Technology Professionals (ATPs)Continuous improvement mindset and openness to process enhancementsConfidentiality and compliance with federal and organizational policies including HIPAARequired ExperienceHigh School diploma or GED required, or a minimum of one year of related mechanical or electrical experienceValid State Driver's License with a satisfactory driving recordExperience in equipment assembly, delivery, or technical support roles preferredPrior experience in the Complex Rehabilitation Technology (CRT) or durable medical equipment (DME) industry is a plusExperience working directly with clients or patients in a healthcare or service-oriented environment preferredDemonstrated experience maintaining accurate documentation and compliance recordsExperience performing basic vehicle inspections and maintaining cleanliness of company vehiclesExperience working in a warehouse or shop environment with a focus on organization and safetyProven track record of delivering exceptional customer service in a field-based or delivery roleExperience collaborating with clinical or technical professionals in a support capacity is advantageousAbility to travel up to 75% of the time within the designated service area around Sarasota, Florida