Technical Support Manager

About usArtificial Core is a developer and publisher of Corepunk.Corepunk is one of the most anticipated MMO RPG's right now. Our motto - Good enough is not enough.Official Announcement TrailerCorepunk Gameplay: Professions"The Corepunk Update We've All Been Waiting For"Headquartered in Amsterdam with locations in Kyiv and Athens, we're collaborating with studios and talent all over the world.Corepunk TeamAbout the jobWe are looking for a Support Community Manager to help organize technical support for players.Developing MMO games is very challenging. In our view it is as much rewarding. We want to find someone who shares our passion for challenge and excellence to enjoy this path together.ResponsibilitiesSupport users through incoming chatsIdentify the reasons for players' inquiriesAnalyze user problems and find solutionsCommunicate with other company departments and prepare reports for relevant departmentsEnsure all communications align with the company's brand guidelines and valuesMonitor and analyze support metrics to measure the effectiveness of support programs and adjust strategies accordinglyCollaborate with the development team to provide feedback on common issues and identify areas for improvementRequirementsFluent English speaker with excellent written and verbal communication skillsPrior work experience in the gaming industry is requiredGreat organizational skills, attention to detail, responsibility, and consideration for othersOptimism, creativity, friendliness, and the ability to work under stressWill be a plusTechnical knowledge and education are a plusProven experience in technical support is a plusSignificant experience as a player in online projects is a plusBenefitsYou'll play a key role in delivering a highly anticipated new IP MMO RPG for millions of players.Flexible scheduleRemote work28 days of annual leave (including 12 paid public holidays, 16 bonus days, and 2 additional days for corporate events)Language coursesEnjoy the "behind the scenes of Corepunk".Take a sneak peek at the team working and having fun over the years from 2016. We hope it will give you a feel for the atmosphere at Artificial Core.We’d be happy to see you with us 😉