Call Coordinator

AZ Air is a top-notch Southern California contractor focused on providing significant value to our residential customers. We’ve been in business for 30+ years, and our growth continues due to our excellent reputation and company culture. We treat our teams like family, which enables them to treat our customers with the same respect. We’re always looking for people who are self-motivated and customer-focused. We're looking for someone who loves helping people and wants to be part of improving lives every day. As the Call-By-Call Coordinator your responsibility will be to support the duties of managing a crew of 12 technicians. They would be instrumental in helping you maintain an efficient workflow and ensure that your jobs are completed on time and to the customer’s satisfaction. What We Offer! Industry leading Benefits Package Medical, Dental & Vision Insurance Employee Discounts Career Growth Opportunities Paid Vacation Paid Holidays 401(k) Matching, IRA Responsibilities: Scheduling and dispatching: Assigns jobs to technicians based on their skill set, availability, and location. Adjusts schedules in real-time if jobs take longer or shorter than expected. Assigns jobs to technicians based on their skill set, availability, and location. Adjusts schedules in real-time if jobs take longer or shorter than expected. Communication: Acts as a liaison between the technicians and the customers. Communicates any changes, delays, or updates to both parties. Ensures customers are informed about the estimated time of arrival. Resource Management: Keeps track of the equipment, tools, and parts required for each job. Ensures technicians are equipped with everything they need before dispatching. Tracking and reporting: Monitors the progress of jobs and updates the system accordingly. Reports on the efficiency of job assignments, customer satisfaction, and technician performance. Problem Solving: Handles any issues that arise during the day, such as emergencies, delays, or customer complaints. Reallocates resources as necessary to ensure smooth operations. Qualifications: 2+ years of administrative experience Sales experience Strong understanding of dispatch, operations, KPIs, or ability to learn quickly Experience with Microsoft Office applications (Word, Excel, Outlook, PowerPoint) Experience with operations technologies (Service Titan) Pay Transparency: The starting rate for this opportunity ranges from $50k-$60k+annually. The actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. Other rewards may include incentive plan opportunities and annual bonus eligibility. We provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. Please note that the compensation information is a good faith estimate for this position. It assumes a rate based on location and experience. Apex Service Partners is an Equal Opportunity Employer. We provide equal employment opportunities to everyone regardless of their race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability. We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. If you are selected for an interview, you will be contacted by an Apex recruiter with a @apexservicepartners.com email directly from our organization. Job Types: Full-time, Part-time Pay: $50,000.00 - $60,000.00 per year Expected hours: No less than 40 per week Benefits: 401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance Schedule: 10 hour shift 12 hour shift Monday to Friday Rotating weekends Weekends as needed Experience: Customer service: 3 years (Required) Dispatching: 2 years (Required) Sales: 2 years (Required) B2C: 2 years (Required) Work Location: In person