Client Support (Dispatcher)

Client Support (Dispatcher)Corporate Technologiesis a leading provider of managed IT solutions to businesses and institutions in Minnesota,Michigan, North Dakota, Southern California, and New Jersey. With over 40 years of experience and more than 200 employees, Corporate Technologies provides Fortune 500 level IT support to small and medium sized businesses. We offer unique IT solutions, including managed IT services, cloud services, staffing, voice and data systems, storage and virtualization, consulting, and networking solutions. If you are looking to break into the IT industry this may be a great opportunity for you.We would love for you to bring your skills and be part of our team!AtCorporate Technologies,it's much more than just a job; it's a career where you will learn, grow, and enjoy what you do every day. Our goal is to recruit and retain great people and in turn provide great employee experience. We offer a collaborative team environment, competitive salaries, and benefit program, as well as hands on training and career development. We are hiring for aClient Support DispatcherPOSITION SUMMARY:The Client Support (Dispatcher) role is responsible for coordinating, scheduling, and routing service requests to appropriate technical resources to ensure timely resolution and adherence to service level agreements (SLAs). This position serves as the central point of coordination between customers, technicians, and internal teams, ensuring efficient workload distribution, clear communication, and seamless service delivery.Job DutiesMonitor and manage incoming service requests via phone, email, and ticketing systems Accurately categorize, prioritize, and assign tickets based on urgency, impact, and resource availability Schedule onsite service visits while coordinating customer availability and expectations Continuously adjust technician schedules to accommodate urgent or high-priority issues Monitor ticket queues and proactively rebalance workloads during peak periods Act as the primary liaison between customers and technical staff Communicate updates, scope changes, and special instructions clearly to technicians Track technician check-in and check-out activity for onsite engagements Ensure all tickets are properly documented with accurate notes, status updates, and time entries Additional Skills & CompetenciesStrong attention to detail and follow-through Ability to prioritize competing demands effectively Customer-focused mindset with a commitment to service excellence Team-oriented with the ability to collaborate across departments Qualifications3 years' experience in an MSP, service desk, or technical coordination role Strong organizational and multitasking skills Excellent written and verbal communication Ability to remain calm and effective under pressure Experience with PSA tools (ConnectWise, ServiceNow, or similar) The Salary range for this position is $20.00 per hour - $23.00 Per hourBenefits:401(k) matching Cell phone reimbursement Dental insurance Disability insurance Employee discount Flexible spending account Health insurance Health savings account Life insurance Mileage reimbursement Paid time off Paid training Vision insurance Work Location: On site, Eden Prairie, MN Equal Employment Opportunity: Corporate Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We encourage all qualified applicants to apply.Compensation details:20-23 Hourly Wage PI9e2593854257-26289-41187981