Direct Care Juvenile Justice & Mental Health Supervisor

Job Description Location: Ellis County / Dallas–Fort Worth, TX (On-Site)Facility: Phoenix ResidentialPosition Type: Full-Time/Non-ExemptHours: 40 hours per weekAbout the RoleWe're looking for a Direct Care Supervisor with backgrounds in juvenile detention, behavioral health, or residential treatment . This is a hands-on role working with youth (ages 6–17) with mental health behaviors/diagnosis or Intellectual Disabilities/Autism. You'll ensure safety, provide structure, and support their treatment journey.Full-Time Supervisor Pay - $23 - 25 per hour, DOESupervisor must be available for a flexible schedule, including evenings, weekends, holidays, and on-call rotations, to meet program and staffing needsWhat You'll DoSupervise, train, coach, and evaluate direct care staffCoordinate staff schedules, assign duties, and manage shift coverageProvide support during crises and ensure staff adhere to behavior management protocolsOversee daily routines, therapeutic activities, school involvement, and life-skills programmingMaintain compliance with juvenile justice standards, mental health regulations, and organizational policiesConduct room checks, facility walkthroughs, and contraband prevention measuresLead crisis response and oversee use of approved verbal and physical de-escalation strategiesWhat We're Looking ForBachelor's degree in psychology, social work, criminal justice, or related field (some agencies accept experience in lieu of degree). 23+ years old (per state licensing requirements)Minimum 3 years of supervisory experience in juvenile justice, residential treatment, or mental health direct careTraining/certification in crisis intervention requiredStrong communication, problem-solving, and conflict-resolution skillsValid driver's licenseMust pass FBI fingerprinting & drug testSupervisor must be available for flexible scheduling, including evenings, weekends, holidays, and on-call rotations, to meet program and staffing needsWhy Phoenix Residential?Competitive payTraining provided, Professional Development (trauma-informed care, TBRI)Clear path for advancementJoin a mission-driven team making a real impact