Project Manager, Store Operations Technology

About Gap Inc.At Gap Inc., we create culture as much as we create clothes. Our ambition is to become a high-performing house of iconic American brands that shape culture.Our portfolio—Old Navy, Gap, Banana Republic, and Athleta—each brings a distinct point of view to how we show up in the world and serve our customers.Old Navy democratizes style with quality and value for all. Gap champions originality through essential pieces that celebrate individuality. Banana Republic is rooted in a spirit of discovery, creating modern pieces inspired by craftsmanship and travel. Athleta champions the Power of She through confidence, strength, and movement.We’re driven by a shared purpose: to bridge gaps—between people, perspectives, and possibilities—to create a better world.We’re building a team that performs at a high level—people who think boldly, take ownership, and turn ideas into impact. If you’re ready to learn fast and help shape what’s next, you’ll fit right in.About The RoleThe Project Manager of Store Capabilities drives the execution and continuousimprovement of store-facing technology, tools, and operational initiatives across Gap Inc. stores. This role is responsible for delivering scalable solutions that improve store execution, enhance the associate experience, and support commercial outcomes.The Project Manager partners cross-functionally with Technology, Product, FieldLeadership and Store Operations to ensure initiatives are clearly defined, effectively communicated, and successfully adopted in the field. Acting as the voice of the field, this role ensures that strategies translate into practical, executable solutions that drive consistency and performance at scale.What You'll DoKey Responsibilities Lead execution of store capabilities and technology initiatives, including newreleases, enhancements, and issue resolution across stores Drive field readiness through clear, actionable communication, tools, and supportmaterials that enable consistent execution Partner cross-functionally with Technology, Product, HR, Communications, andStore Operations to align priorities and deliver integrated solutions Identify and implement process improvements that simplify store operations andreduce friction for field teams Monitor, triage, and resolve store-facing issues, ensuring timely communicationand resolution Analyze performance data and field feedback to identify trends, inform decisions,and improve program effectiveness Support change management efforts to drive adoption of new tools, processes, andcapabilities Represent the voice of the field in all initiatives, ensuring solutions are practical,scalable, and drive business impactBehaviors Center on the Customer: Keeps the customer and associate experience at thecenter of decisions and solutions Create with Curiosity: Seeks to understand, simplify, and improve how storeCapabilities Show Up For Teams And Customers Collaborate with Candor: Builds strong partnerships across teams, functions, andbrands to deliver results Drive What Matters: Focuses on high-impact work and takes ownership foroutcomesWho You Are Bachelor’s degree or equivalent experience in retail operations, business, or relatedfield 3–5+ years of experience in retail operations, store technology, or project/programmanagement Experience executing cross-functional initiatives in a fast-paced, multi-brand ormulti-channel environment Strong analytical and problem-solving skills with the ability to translate insights intoaction Effective communication and influencing skills across all levels of the organization Proven ability to manage multiple priorities and deliver results in ambiguousenvironments Proficiency in Microsoft Excel, PowerPoint, and Word; familiarity with AI and reporting toolsPreferred Retail store experience or strong understanding of store operations preferredBenefits at Gap Inc.Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.One of the most competitive Paid Time Off plans in the industry.*Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*Employee stock purchase plan.*Medical, dental, vision and life insurance.*See more of the benefits we offer.For eligible employeesGap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.Salary Range: $93,700 - $121,800 USDEmployee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.