Application Support Engineer
Title: AI Support - Full stack EngineerTerm: ContractLocation: Richmond, VA (Hybrid)Job descriptionWe are looking for Full stack engineer and AI support engineer who Lead L2L3 application support and engineering activities Act as the primary customer facing technical lead responsible for incident management release coordination stakeholder communication RCA leadership application stability and continuous improvement initiatives Own technical governance while collaborating with offshore teams to ensure 24x7 operational supportMandatory SkillsFull Stack DevelopmentJavaSpring Boot MicroservicesREST API design and troubleshootingRedisDistributed application architectureAPI integrations and orchestration patternsCloud PlatformGoogle Cloud Platform GCPGKE Google Kubernetes EngineKubernetes concepts and troubleshootingPubSubCloud Monitoring LoggingApigee API GatewayAlloy DBScheduler and Workflow conceptsAI Application SupportAIenabled application supportGoogle ADK AgentsGemini API integrationsRAGbased application architecturesAI service consumption and troubleshootingPrompt execution flow understandingAMS Production SupportL2L3 SupportIncident ManagementProblem ManagementRoot Cause Analysis RCARelease ManagementChange ManagementService Request FulfilmentSLA ManagementProduction SupportLeadershipCustomerfacing leadershipTechnical governanceKT managementOffshore coordinationExecutive communicationRisk and escalation managementGood to Have SkillsDataflowHealthcare Life Sciences domain experienceDevOps CICD toolsAIled operations tools and automationKey ResponsibilitiesServe as overall technical lead for BidIQ Pricing Engine Guidance Engine and EnablerSwitch supportLead P1P2 incident bridges and critical production escalationsDrive RCA reviews and preventive actionsCoordinate releases deployments and postproduction validationsGuide offshore support engineers and cloud engineersParticipate in governance reviews service reporting and client leadership meetingsSupport minor enhancements and continuous improvement initiativesOwn transition KT validation and operational readiness activities