Customer Service Rep - CSR

Description: CUSTOMER SERVICE REPRESENTATIVE Schedule: Monday–Friday (Rotating Saturdays) Job Type: Full-Time Salary: $18.00 – $25.00 per hour Position Summary: Join a people-oriented company where your growth matters! At Kilter Termite & Pest Control, we’ll train you to succeed in a fast-paced, customer-focused environment. As a Customer Service Representative, you’ll be the first point of contact for our clients and a key support for our field team. Responsibilities: Answer incoming calls and respond to customer inquiries Schedule appointments and jobs for Inspectors and Technicians Collect payments and process remote deposits Input and update customer information accurately Support technicians and respond to their needs in real time Collaborate with Managers to ensure consistent, high-quality service Document accounts receivable and follow up on outstanding invoices Adhere to company policies and procedures Perform other duties as assigned Why Choose KILTER TERMITE & PEST CONTROL Supportive, people-first company culture Weekly pay via direct deposit Paid holidays, sick time, and vacation 401(k) plan with company match Medical, dental, and vision insurance Opportunities for growth and advancement Benefits: People oriented Company Culture \Weekly pay with option of Direct Deposit 6 Paid Holidays per Year Paid Time Off Sick Pay Medical Insurance Dental Insurance Vision Insurance 401k Plan (Matching) Schedule: 8-hour shifts Monday through Friday Rotating Saturdays required Weekend availability This position is part of an ongoing recruitment to build a talent pipeline. Openings may not be immediate. Requirements: Job Qualifications and Skills: Experience handling high-volume phone activity, including outbound and inbound calls Strong attention to detail and accuracy in all tasks Proficiency in English, both written and verbal Professional demeanor with tact, courtesy, and consideration toward customers and coworkers Commitment to delivering exceptional customer service Ability to multitask and manage time effectively in a fast-paced environment Previous experience in Accounts Receivable and Collections is a plus, but not required Willingness to learn, grow, and contribute to a team-oriented environment