Front Desk Agent

Job Description Front Desk AgentAbout UsOur hotel teams’ fundamental strategy is to provide memorable experiences for our guests, which our team implements on a daily basis through exceptional customer service. Each associate takes a lot of pride in our hotels. We believe that makes a huge difference in our operations.Job Description: Responsible  for  attending  to  the  needs  of  guests, especially  during  check-in and check-out.BenefitsPaid time off and holidaysDental, & Vision InsuranceLife InsuranceShort & Long Term DisabilityAccidental InsuranceHospital IndemnityCritical IllnessFlex Spending AccountIncentivesEmployee LunchesAssociate of the Quarter and Associate of the YearEssential Job Functions:Providing information to guests about hotel policies, services and amenities.Responding  to requests  from guests  for assistance and information about the local  area (e.g. directions, places to eat, etc.).Selling rooms to “walk-in” customers.Entering/changing reservation information on the computer system.Posting charges to guest accounts.Processing payments from guests.Making necessary corrections to guest accounts.Informing housekeeping department about room status/availability.Listening for and responding to guest complaints.Operating hotel switchboard or PBX.Cleaning the front desk / registration area and public areas.Maintaining daily logs.Balancing shift work and cash drawers.Maintaining proper inventories in sundry shop and business center. Additional Responsibilities:Any other duties assigned by Supervisor Equal Opportunity EmploymentSAI Hospitality Management provides equal employment opportunities to all employees and applicants. Employment decisions are based on merit, qualifications, and business needs. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law. Harassment and retaliation are strictly prohibited. Employees are encouraged to report concerns to management or Human Resources.