Technical Support Specialist with Security Clearance

OVERVIEWThe Technical Support Specialist provides Tier I–III help desk and IT support services to ensure reliable operation of Navy IT systems and end-user environments.KEY RESPONSIBILITIESProvide help desk and technical support for hardware, software, and network issuesTroubleshoot and resolve incidents using ticketing systemsSupport system performance monitoring and availabilityAssist with account management, access control, and PKIProvide technical training and user supportMaintain SOPs and technical documentationSupport incident tracking, analysis, and reportingREQUIRED QUALIFICATIONSMinimum two (2) years of IT or Help Desk support experienceKnowledge of networking concepts and operating systemsExperience with ticketing systems and incident documentationFamiliarity with cybersecurity principles and data protection standardsStrong customer service and communication skillsActive Secret clearanceSecurity+ or equivalent certification