NRO Transition Supervisor

Job OverviewThe Supervisor is primarily responsible for all aspects related to transitioning New Restaurant Openings, (NROs), from construction to operations. The Supervisor monitors and supports the implementation of processes, procedures, tools, and infrastructure related to various new restaurants projects. They also incorporate feedback from Development Leaders, Construction Project Managers, Capital Purchasing Leaders, Licensing peers, Operations Leaders and Facility Managers to develop actionable improvement plans for our NRO processes. Serve as the conduit and expert to elevate our transition from construction through permit close out, licensure procurement, punch list completion, equipment start up, inventory stocking and hiring to optimize new restaurant openings.Roles And ResponsibilitiesPrimary New Restaurant Opening Support contact and support person for new restaurant management teamsDevelops and then coordinates efforts to maintain and update all reference materials including storage schematics, reference guides, and ensure timely delivery to operations teamsLeads efforts with Sr. Operations Leaders and key RSC Department heads, and other partners to ensure alignment and consistency of best practices for NROsLeads the process to evaluate, gain alignment, and implement all process improvement recommendations for complex construction completion processes as well as turnover and start up procedures of new restaurants to largely new Operations teamsProvides feedback from operations to design and construction teams on process or design elements that need alteration with a bias to cost effective improvement and “need” versus “want”.Develops material content and processes and conducts pre-opening conference calls with Operations Leaders to review the permit and licensing completion, guest ready turnover and opening processes and support structureResponsible for designing, developing and maintaining operations reference guides for new restaurantsCoordinates completion of all stages (ie liquor, health, low voltage, business license) needed to obtain certificate of occupancyThe Supervisor’s project management involvement commences about the 25th week of construction (aka 4-6 weeks prior to turnover), well prior to turnover and ends at turnover to Facility Manager with the bulk of effort being ~12 weeks (the 4 weeks prior to turnover, the 4 weeks between turnover and opening and the 4 weeks following opening)Supports Construction Project Manager by trouble shooting construction related issues once turned over to operation, managing all warranty calls and driving trades to completion for warranty calls or additional construction related requests (not including punchlist)Tracking open items, dispatching to vendors (as needed), follow up routinely through completionRequired Technical SkillsStrong knowledge of construction termsDemonstrated project management experience through a combination of internships, education and/or work experiencesStrong knowledge of restaurant operationsDesire for professional growth in the Construction, Facility Maintenance and/or DevelopmentProven experience working cross-functionallyProficient with Microsoft Office: MS project, MS Teams, Word, Excel and PowerPoint and ability to learn/use database techRequired EducationBachelor’s degree in Construction, Business, Management, Operations Management or related field or relevant work experienceOther Key QualificationsExcellent verbal and written communication skillsAbility to communicate and present to leaders at all levels in the organizationAbility to track multiple projects simultaneously, excellent organizational skillsAbility to express ideas logically, precisely, persuasively and exercise sound business judgementAbility to analyze situation and documents, identify opportunities for improvement, develop recommendations and implementSelf-motivated, independent and ability to adapt to changing business environmentsPreferred Skills And ExperienceCertification in Project Management (PMP)Previous experience with LucernexPrevious experience developing policies and proceduresPrevious experience writing/composing technical materials (e.g., reference manuals, procedural manuals)