Information Technology Analyst

Information Technology AnalystWe are looking for an experienced IT professional to help establish and support our internal technology operations. This position is ideal for someone with at least three years of hands-on IT experience who enjoys providing end-user support, working with enterprise applications, coordinating with external technology partners, and participating in system deployment projects.The successful candidate will play a key role in maintaining day-to-day IT services, supporting business-critical applications, and helping drive technology improvements throughout the organization.Primary ResponsibilitiesEnd-User Technical SupportDeliver first-line technical assistance for employees experiencing hardware, software, or connectivity issues.Diagnose and resolve problems related to workstations, laptops, printers, mobile devices, and related equipment.Manage and respond to support requests efficiently to maintain productivity and minimize service disruptions.Business Application SupportProvide ongoing support for enterprise software platforms, including ERP solutions such as Microsoft Dynamics GP.Assist users with system functionality, troubleshooting, and issue resolution.Escalate complex issues when necessary and coordinate with third-party support providers to ensure timely resolution.Vendor and Service Provider CoordinationAct as the internal contact for managed service providers and technology vendors.Facilitate communication regarding support requests, projects, and service-related concerns.Monitor vendor responsiveness and service quality to ensure organizational expectations are met.Technology Project ParticipationSupport software implementation efforts through testing, deployment, and user readiness activities.Assist in creating training materials and supporting end-user adoption initiatives.Participate in post-launch support and continuous improvement efforts for newly implemented solutions.IT Operations and AdministrationAssist with routine system administration activities, including updates, patches, backups, and maintenance tasks.Help manage user access, account provisioning, and permission assignments.Contribute to cybersecurity and compliance initiatives by following established security procedures and best practices.Documentation and MetricsCreate and maintain technical documentation, user guides, and support procedures.Track support activities, ticket trends, and project milestones.Prepare reports related to system performance and operational effectiveness as needed.Team CollaborationPartner with business departments to understand technology requirements and identify practical solutions.Support ongoing efforts to improve IT services, processes, and user experience.Contribute ideas and recommendations that enhance operational efficiency and technology effectiveness.Required QualificationsProfessional ExperienceThree or more years of experience in information technology support roles.Background supporting desktop environments, enterprise applications, and technology implementation projects.Technical KnowledgeExperience troubleshooting Windows and/or macOS operating systems.Familiarity with ERP platforms, preferably Microsoft Dynamics GP, including end-user support and basic system administration.Understanding of managed IT services and vendor-supported environments.Experience assisting with software rollouts, testing, deployment activities, and user onboarding.Core CompetenciesStrong troubleshooting, analytical, and critical-thinking skills.Effective verbal and written communication abilities.Ability to manage competing priorities and adapt within a dynamic work environment.Customer-focused approach with a commitment to delivering high-quality support.EducationBachelor's degree in Information Technology, Computer Science, or a related discipline, or an equivalent combination of education and practical experience (Preferred not required)Preferred certifications include:CompTIA A+Microsoft Certified Professional (MCP)Other relevant technical support or systems administration certifications