Business Operations Analyst

Business Operations AnalystEveryone on our team has earned a CPC (Certified Personnel Consultant) or CTS (Certified Temporary Staffing Specialist) accreditation from the National Association of Personnel Services. We are experts at staffing and recruiting with more than 16 years of experience serving employers. Proven ProcessOur approach to staffing isn't just a little bit different; it's a whole different ball game. While most staffing firms emphasize transactional services (taking and filling job orders), BTI Solutions focuses on providing more strategic solutions. By acting as workforce consultants, we are able to find innovative and intelligent strategies for improving productivity, meeting project deadlines, improving hiring quality, decreasing turnover, and reducing total labor costs. Our recruiting and candidate assessment process assures the highest quality matches between job seeker and employer, so you will get people who not only have the right qualifications but who also have the appropriate personality fit for your organization. Proven ResultsMore than anything, the biggest difference with BTI Solutions is the one that matters most: bottom-line results. 95% client satisfaction rate measures client satisfaction vs. expectations. Clients have worked with us for over 10 years, on average. BTI Solutions counts 4 Global Telecommunication companies as clients. Client referrals are BTI Solutions' largest source of new clients. Google Review 4.4, Facebook Review 4.8. Position Summary: Responsible for the RB (Refurbish) business account managing, data analyzing and reporting within Mobile Production Center. This role will be assigned mainly to work on carrier(s) account and will interact with internal/external customers related to the account. This role is responsible for reviewing KPI, forecast, as well as running daily account operation by reviewing data and create reports. Essential duties and responsibilities include the following: Other duties may be assigned. In this position, either directly or through others, the incumbent will: Ensures to track & meet the KPI including forecast, return volume, production progress to update data base and report KPI to management. Ensures that returned products are repaired and refurbished in accordance with production volume and carrier(s) demand. Ensures availability of required materials, product, parts and supplies to achieve daily production objectives. Identifies opportunities for cost reduction and efficiency through improvement of existing business or development of new business. Review receiving and validate receiving rejects to share guidance on inventory movement Operate systematic inventory check to ensure all physical inventories are aligned with systematic data Follow up on daily account operation duties and issues to smoothly run the operation Background/Experience to qualify for this position, the following minimal background and skill levels are required: 2-3 years of work experience related to business analyst/account management/project management area Advanced experience using MS Office including Excel, Word, and Power Point. (Especially excel skills for data analyzing and reporting) Strong analytical and problem-solving skills Able to analyze data and present report Excellent communication skills Necessary Skills/Attributes for this position the following skills and abilities must be demonstrated at a proficient level: The ability to development and maintain excellent working relationships with multiples levels within the company and external customer(s). Ability to gather and analyze data from multiple sources, prepare spreadsheets, charts, graphs and tables of information and to plan and prioritize multiple work assignments. The ability to read, write, provide critical technical review and prepare reports, technical manuals, test procedures and technical product information. Demonstrated English language competency in both oral and written communication modes for both internal and external communications. The demonstrated ability to solve problems involving highly diverse conditions requiring creativity to search for solutions among learned things. Job duties require analysis and judgment of functional practices and daily experiences be used to determine appropriate courses of action. Physical/Mental Demands and Working Conditions: The position requires the ability to perform the essential duties and responsibilities in the following environment: Work generally performed in an office using PC with occasional work to be present in the warehouse May require working additional hours beyond normal schedule. Consistently to demonstrate a commitment to policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities.