Project Manager, Client Implementation – Onboarding

Job Description: Lead client implementation projects end-to-end, owning timelines, scope, risks, and stakeholder communication from kickoff through go-liveBuild and maintain detailed project plans, status trackers, and documentation across all active accountsRun client meetings and internal syncs, capture decisions and action items, and drive follow-throughCoordinate cross-functional execution across engineering, product, and customer success, unblocking issues and escalating where neededSurface risks, blockers, and timeline shifts early and clearly to clients and internal leadershipCompile status reports for clients and internal stakeholders on a regular cadenceKeep project management tools (Linear, Notion, etc.) accurate and current as the source of truth for your accountsServe as the primary point of contact for a subset of clients during implementation, owning the relationship from kickoff through launchBuild trust with client stakeholders by understanding their business, anticipating needs, and proactively driving outcomesManage client requests and questions directly during implementation, partnering with internal teams when deeper technical or product input is neededTranslate client feedback and feature requests into well-documented requirements for product and engineeringLead a clean handoff to the account management team post go-live, ensuring all relevant context, configurations, open items, and client nuances are documented and transferredBecome a deep expert in Jump's platform configuration and admin tooling, capable of independently scoping and validating client setupsConfigure client environments and review configurations done by others to ensure quality and consistencyServe as an internal resource on what the product can and can't do, and how to get the most out of it for different client use casesIdentify and lead improvements to implementation playbooks, templates, and toolingUse AI tools to streamline routine work like meeting summaries, status updates, and documentationRequirements: 4+ years of experience in implementation, project management, or client services, ideally including ownership of enterprise client relationshipsTrack record of running multiple complex implementations in parallel and delivering on timeExperience as a primary client POC during implementation, with strong instincts for when to push, when to absorb, and when to escalateStrong written and verbal communication skills, with the ability to translate between technical and non-technical audiencesComfort going deep on product configuration and admin tooling, and explaining technical concepts clearly to clientsDetail-oriented with excellent organizational habits and a high bar for documentation accuracyComfort with technology and a strong interest in using AI tools to work more efficientlyCollaborative mindset and a strong sense of ownershipBenefits: Remote firstCompetitive salary and equityFlex PTO policy401(k)Generous medical, dental and vision plans16 weeks paid parental leave for primary and secondary caregivers$1,000 reimbursement for work-from-home tech setup$1,000 reimbursement for learning and developmentCompany-paid sustainability subscription to ensure carbon neutrality is maintained for employee activities, such as travel