Desktop Support Specialist
The Desktop Support Specialist 5 plays a critical role in delivering advanced IT support within Global Lab and Manufacturing environments. This position provides tier 2/3 technical support, ensuring system reliability, security, and compliance across specialized environments.The ideal candidate will have experience managing lab and manufacturing systems, performing system updates and patching, and collaborating with cross-functional teams. A background in biotechnology or regulated environments is highly preferred.Details:Start date: June 6, 2026Duration: 12-month contractCompensation: Starting rate at $33/hr W2, depending upon experience, plus benefitsKey ResponsibilitiesProvide tier 2/3 support for Lab and Manufacturing systems, ensuring minimal downtime and adherence to SLAs.Manage and resolve ServiceNow tickets related to lab and manufacturing environments.Deploy and maintain software, patches, and security tools using SCCM.Collaborate with Global Lab IT teams and other technical groups to troubleshoot complex issues and deliver root-cause analysis.Skilled at collaborating with support teams for detailed investigations and presenting technical analysis findings related to SLA Incident Management.Create and review engineering and technical documents, such as work instructions, test plans, and knowledge base articles.Support global and regional IT projects, ensuring alignment with compliance and security standards.Maintain accurate system configurations and documentation for audits and operational readiness.Qualifications6+ years of experience in desktop or end-user support, with exposure to lab and/or manufacturing environmentsDemonstrated ability to effectively manage ambiguity and make decisions with minimal supervisionShows initiative and adjusts effectively to new tasks or responsibilitiesStrong knowledge of Windows and Server operating systemsExperience with Linux & Cloud ServicesWorking knowledge in SCCM or similar endpoint management platformExperience with system patching, software deployment, and incident managementFamiliar with PowerShell, SQL query, or similar scripting languages for automating routine tasksKnowledge of Active Directory, DHCP, DNS, File Sharing, GPO, Database, Network & Firewall AdministrationUnderstanding of regulated environments and biotech industry practices is a plusHas a strong track record of solving complex problems and achieving resultsSkilled in collaborating with global teams and engaging diverse stakeholdersAll listed requirements are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional tasks and responsibilities.Preferred Experience / Education / SkillsBS/BA Degree in Computer Science or Engineering preferredITIL experienceMicrosoft Accreditation or Relevant ExperienceApply Today!