Robotics Applications Customer Engineer

Overview In this role you act as the primary technical partner for a portfolio of Tutor robot deployments, ensuring operational and technical success across sites. You diagnose issues spanning software, hardware, and processes, and collaborate with engineering to implement improvements. The role blends technical credibility with strong customer relationships, spending time on-site and guiding customers’ engineering and operations teams. You also translate field feedback into product insights to help shape the roadmap and support growth with account teams. This is a hands-on, field-focused position at the intersection of robotics, operations, and customer partnership. Compensation / Benefitsfully covered health + dentalunlimited PTO ResponsibilitiesOwn and manage a portfolio of customer sites, serving as the primary technical partner and building trust with operations, engineering, and maintenance teamsDevelop deep knowledge of Tutor robot systems (software, hardware, and operations) to diagnose issues crediblyDiagnose and resolve field issues across software configuration, mechanical adjustments, and process changesCollaborate with engineering to implement technical improvements benefiting customers, providing context and field validationMonitor fleet health metrics (uptime, reliability, throughput, CSAT) and act on signals proactivelyTranslate field realities into product insights and serve as the customer voice in roadmap discussionsPartner with Account Executives on expansion opportunities where customer success enables growth Key requirements2–5+ years in a technical customer-facing role (applications engineering, field engineering, robotics deployment, solutions engineering, or similar)Technical depth in robotics, industrial automation, controls, mechatronics, manufacturing systems, or warehouse/logistics technologyComfort working hands-on with software and physical systems in real-world environmentsAbility to develop deep, practical knowledge of complex systems built by others to diagnose, tune, and improve outcomesGenuine relationship orientation and trust-building with customers over timeStrong communication skills, credible with engineering/ops teams and clear with non-technical stakeholdersWillingness to spend meaningful time on-site at customer facilitiesrelationship-buildingclear and credible communicationproblem-solvingroboticsindustrial automationcontrols